Openroad4wdReviews of openroad4wd.com

Order 270 awning from openroad. I would say yes getting a hold of them is rough but at the end of the day their products are 100% reliable. Yes they need to provide better hardware. But mostly this company has some amazing 100% customer service! It may take some time for them to respond but when they respond. They go above and beyond with their customer service. They value their customers and they will go above and beyond to get your stuff right! Thank You! I will continue to order my camping gears from Openroad

I made a purchase from openroad in February 2026, after a few communications via messenger I finally received the rack system in the middle of March. I live in Wisconsin so I waited for the snow to clear before attempting to install the rack. When I finally opened the box, it lacked the clamps necessary to connect to my truck box. I message openroad several times attempting to resolve this issue. The rack itself is well built and wish I could use it but after 6 weeks of failed customer service by openroad, the rack is still in the box and I still have yet to receive the needed clamps for the rack to truck. I would rate the rack a 5 star and the customer service a minus 10. They have since ghosted me with no reply...would I buy from them again. No, would I recommend anything they offer...no. and from the other reviews people have posted, the experience is about the same. Proceed with caution.

Bought a Sliding Glass Side Series truck cap, delivered with 1 side panel damaged; the glass is completely broken. Requested a replacement immediately, and they replied pretty quickly, telling me they would ship it out in a week. Now it is Friday, and I requested it last Friday. I sent a couple of follow-up emails during the week, and they haven’t replied to my email to confirm if they can ship out the replacement on time. My family had a road trip booked next week and was really looking forward to this bed cap so our dogs can have a bigger space during the trip. If they can’t ship as expected, they should at least let the customer know what's going on with an estimated ETA.------------- Now they replied Sat am, telling me "Unfortunately, the replacement has not shipped yet, and they will check again." What kind of response is that? So when are you gonna ship that? ……………………… I have received replacement panel, BUT I said right one is damaged, they sent me a left one, I don’t think they treated their job seriously

I have been a consumer for Open Road early on, I had done a lot of research on roof top tents and due to my height needed a a platform that would work for me, I chose the Openroad roof top tent and have had it for a number of years and had no issues, ( i only wish it was a little higher to allow for storage of pillows ect. in it.) I have since ordered the 270 awning which I found amazing and structurally well built for a free standing awning and have also purchased the shower awning as well, A couple of my friends have seen my set up and actually sold their system and bought the Open road system instead and we agree, It is worth the price. and my experience with customer service has always been a positive experience.

Loved the shower awning as it came in clutch for me and my fiancé camping at Matagorda beach.

I ordered a 270-degree awning from Europa- Romania. A week after making the payment—and only after repeatedly pressing them—I received a tracking number. I was surprised to find the package was shipping from China. Open Road products are made in China. I should mention that I never received an invoice—something I only discovered after paying via the provided link—so there is zero warranty coverage. The awning arrived after three weeks, not the eight days promised prior to payment, and it was incomplete, missing several mounting accessories. I am currently waiting for the remaining parts. I cannot comment on the quality yet; I will provide an update after using it a few times. For now, I can say the arms are made of aluminum and don't seem very sturdy—I hope they hold up. My general impression is that they will say or do anything to get you to buy from them, as they are merely intermediaries for a Chinese manufacturer. They have no control over product quality or compliance!

Absolutely love the quality of all the openroad gear I have. Im currently running a 270 awning, shower awning, large and small storage cases, water heater, 5 gal water tank, recovery gear, peak series rtt, and even a hitch extender and drop hitch. All products have been great. I have had a positive experience with the customer service too. I can usually message them on Instagram and get a response with in 24hrs during the week. If its a weekend I usually hear back by the next Monday. I hope they keep up the great work and keep making quality accessories!!!!

Openroad has been super responsive and has gotten back to me in a timely manner no matter how big the problem or how big the question! I’m running their camper shell and it has been great! Can’t wait to test more of their products! 😉 their camper shell speaks for itself on the Colorado.