Openroad4wdReviews of openroad4wd.com

Response from Openroad4wd· Jul 15, 2026

Hi Dan, We have located your order and reviewed the replacement request for the pull cable used with the locking mechanism on your truck bed cover. A replacement cable has been sent, and we are sorry that the communication and follow-up during this process were not handled more consistently. We are reviewing the case history internally to understand where the delay occurred and improve how replacement-part requests are handled. We have also contacted you directly from [email protected] to confirm that the replacement has reached you and to make sure no further assistance is needed. Please reply to that email if you have not received it or if the issue remains unresolved. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi Bryan, We have located your order and reviewed the issue with the awning lighting kit. We confirmed that the original cable provided was not the correct specification for your setup. A replacement cable has now been sent to resolve the issue. We’re sorry that you had to follow up repeatedly and that the replacement process was not completed and communicated to you sooner. We have contacted you directly from [email protected] to provide the update and confirm that the replacement reaches you successfully. Please reply to that email if you have not received it or need any further assistance. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi Ken, We’re sorry to read about the experience you described. We understand the concern caused by not receiving a clear order update or a response from support. Because this review was posted some time ago, we have carefully searched our order and payment records using the name displayed here, but we have not yet been able to identify the purchase. We do not want to make assumptions about the shipment or payment-dispute outcome without confirming the correct order. We have sent you a private request for your order number and checkout email address. Once we receive those details, we will review the full order, fulfillment, and communication history and provide you with a clear written update. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi David, We have located your order for a truck bed cover and reviewed the support history. After you reported the issue, our team requested a short video or photos so we could identify the specific problem and provide the correct solution rather than make assumptions about the repair or replacement needed. We have not yet received those details, but the case remains open and we are ready to help. We have contacted you again from [email protected]. Please reply to that email with a video or clear photos of the issue, and our team will review it and provide the next step within one business day. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi Kevin, We recognize that this response is far overdue, and we’re sorry that your review was not addressed sooner. We have now located your order and are reviewing the safety concern you described regarding unintended winch operation. We have contacted you directly from [email protected] to understand what happened and determine the appropriate next step. If you still have the winch, please do not operate it until the case has been reviewed. We understand that, given the time that has passed, you may already have moved on from the product. Even so, we would appreciate the opportunity to document the issue properly and address your experience directly. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi Trisha, We recognize that this response is overdue, and we’re sorry that your concerns about the damaged delivery and the repair process were not addressed sooner. We understand why receiving a damaged, heavy product and then being asked to complete repairs yourself would be frustrating, particularly when that solution was not practical for your situation. We have not yet been able to match an order using the name shown on this review, so we have sent you a private request for your order number, checkout email address, and delivery details. Once we receive that information, we will review the original shipment, the previous communication, and the replacement status to determine the appropriate next step. You can also contact us directly at [email protected]. OPENROAD

Response from Openroad4wd· Jul 15, 2026

Hi Bill, Thank you for providing your order number. We only recently claimed and began actively monitoring our Trustpilot profile. When we first reviewed your post, we were unable to match an order using the name displayed on the review, so we requested your order details to verify the status rather than make assumptions. We have now located order #23678 and confirmed that the refund was completed on January 21. We understand that our public response came much later than it should have, and we are sorry for the frustration you experienced during the original process. We are reviewing the communication history around this order and strengthening how customer concerns are monitored and followed up. If there is anything about the order or resolution that remains unresolved, please contact us directly at [email protected]. We will review it personally. OPENROAD