Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
326 reviews
OntraportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
326 approved reviews, newest moderated first
The Ontraport support team is always fast to respond and they deliver very thorough instructions when you're stuck in a jam!
By Team S.
Response from Ontraport· Nov 23, 2020
Hello! We're happy to hear you've had positive experiences with our team and that you've gotten the support you need. Thanks for the 5 stars. :)
The support team is helpful in resolving queries.
By Sahil
Response from Ontraport· Nov 23, 2020
Hi Sahil! Glad to hear you had a great experience with our support team. Thanks for the feedback!
Love Ontraport. I've used them for 5 years now. There's just so much you can do with their platform. I've got all sorts of insane campaigns and automation going on. And their service is great - being able to chat live with support any time I'm stuck is a huge plus.
By Michael H.
Response from Ontraport· Nov 23, 2020
Hello Michael. Glad to hear that Ontraport has allowed you to create "insane campaigns" for your business. 😎Thanks for taking the time to leave this positive review!
Ontraport's Live Chat has been a life saver! Always there, no matter how easy or complicated my question is.
By Genese
Response from Ontraport· Nov 23, 2020
Hi Genese! Happy to hear you've been able to get the support you need, when you need it. Thanks for leaving your feedback. 😊
Ontraport has many great features and it is powerful. But what is the point of spending weeks/months of effort (to set up campaigns, messages, lists, landing pages) but all your effort is wasted when their emailing engine is not up to scratch at delivering business class email... the sending quality is low no matter what you do or how low the spam score (on gmail most emails will go to promotions or spam and many other emails get blocked or it goes into low class email folders with junk.) I am managing an event where I can contact every person... and actually get them to go through spam and look for mails that are being sent, and they are not there or are in promotions and spam). If I send the exact same email (copy and paste) through my office365 account then they get delivered 100% of the time (Which I have to do manually now). I have been asking for a feature (which many other apps have) to send email through my own MTA (mail transfer agent)... then I can select my actual server, where I have control over the domain (we only send business email, not spam)... sending your mail through a public mail server is not going to deliver the quality you need. I am looking for another solution, and I am going to throw away a year of work on Ontraport because important emails are not being delivered correctly. Dont waste your time until they allow you to do this.
By Wayne K.
Response from Ontraport· Nov 10, 2020
Wayne! This is a terrible experience and I'm sorry you're having it! If I may, can I make a couple of suggestions? First, you should give our postmaster team a shout! I see you tried us a year ago, but we haven't heard from you since. We have a very talented and experienced postmaster team - 15 years in the biz! - that we make available to all clients as part of your normal fee. Second, a quick look at your account makes me wonder why you think you're having such problems. Your open rates are stellar, well above 50%. It could be that there's some kind of misunderstanding about the stats you're looking at. If not, it's certainly a problem that can be solved. Finally, we do indeed offer the functionality to allow you to send your mail through a 3rd party SMTP service, and we do it for free. Of course, nearly no one uses that service from us because we actually are one of the most experienced teams in this industry when it comes to delivery and there's really no problem we haven't seen and solved. We hope you'll give us a chance to work this out for you (and then hope that you'll update this awful review! ☹ )
There is no way Ariana is a Jr. Client Success Representative. She deserves a title change and a promotion. Why? Because she has that rare gift of knowledge coupled with the ability to deliver that knowledge in a very helpful manner.
By Joseph H.
Response from Ontraport· Nov 13, 2020
Ariana is actually one of our newer reps but that girl has SKILL and we are so lucky to have her. Happy to hear you had such a positive experience. Thank for leaving your feedback; we'll be sure to pass the message along. 😊
My wife and I opened our digital agency (Musselwhite Marketing) more than 11 years ago. Since then we have used a number of different marketing platforms (Infusionsoft, GetResponse, HubSpot, ActiveCampaign, etc...). Taking nothing away from those platforms they just didn't work the way we would have liked them to. It is our opinion that Ontraport is the most flexible, intuitive and powerful CRM's currently on the market that we have worked with. Since switching to Ontraport, we use it for everything now, page builder, CRM, email marketing, sms marketing, membership sites, order pages, time saving automations, and a lot more! Ontraport also provides "custom objects" which is like putting Ontraport on steroids. Ontraport is everything you need to run marketing for your business. We started as an Ontraport User and quickly decided to become an Ontraport Certified Expert helping folks across the US with their digital marketing needs. With Ontraport, we helped one client with 5 successful back to back launches that generated over $300k each! We helped another client move from a very popular training platform to Ontraport membership site. Equally as valuable as the software is the Ontraport team. Starting with Landon Ray (founder & CEO) on down, everyone seems vested in our (and your) success. The support staff is fabulous to work with and extremely responsive. I wish other companies offered the same level of support!
By Charles
Response from Ontraport· Nov 13, 2020
Wow Charles, what a review! It's reviews like this and clients like you that keep us doing what we're doing and it's been such a pleasure having you part of the Ontraport community. Thank you so much for taking the time to give us such positive and detailed feedback.
Saif was awesome; stuck with me until he figured out what I was trying to articulate - and then solved my issue perfectly!
By Ann M.
Response from Ontraport· Nov 6, 2020
Saif is awesome, isn't he?! Happy to hear you had a positive experience with our support team. 😊
