Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
326 reviews
OntraportSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Enterprise-grade CRM, built for growing businesses.Ontraport fuels your marketing, sales and support in one place — without the complexity and high costs of traditional all-in-one platforms. Designed for growing businesses, Ontraport combines CRM, marketing automation, payments, email and SMS marketing, forms, landing pages, and memberships in a single connected platform. Any business process. Any customer experience. Anything you envision — it's possible with Ontraport. Your team has its own way of operating, and Ontraport gives you the freedom to create systems your way without code or complex integrations. Start with a template or customize from scratch to build exactly what your business needs. Start your free trial Book a discovery call Visit our site
Ontraport (ontraport.com) has 326 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
326 approved reviews, newest moderated first
Excellent CRM and Automation tool with a support team who are impassioned. Been using for almost a year and it has helped us to transform and modernize business process.
By Jane S.
Response from Ontraport· Jul 9, 2020
Thanks for taking the time to give a great review Jane! We are passionate about small business and make it our mission to help and support your success!
Business is fun again. I was just plain tired of fighting my tools. You don't have to do that in Ontraport. And I'm also able to start cancelling several 3rd party tools I was using with another vendor. Heck I might not even need Wordpress any more. When they say all-in-one they aren't kidding. Stop reading and start implementing Ontraport.
By Patrick A.
Response from Ontraport· Jul 9, 2020
"Stop reading and start implementing Ontraport." 💪 We're glad you are enjoying Ontraport as much as we do Patrick!
Ontraport facilitates CREDIT CARD FRAUD. That's good news is you're an unscrupulous business looking for a platform. It's less good news if you're a customer and are considering doing business with a vendor who uses Ontraport. If the vendor uses Ontraport to charge your credit cards, repeatedly and fraudulently, Ontraport support will simply tell you, "good luck, not our problem". To be safe, don't use vendors who use Ontraport as a platform.
By Jake
Response from Ontraport· Jun 24, 2019
Hi Jake, we took a look into this issue. Unfortunately, as mentioned in the ticket with our support team and CEO, we are not able to reverse charges between you and a business that uses our software. This is a singular complaint in reference to said business, and we have not received any other complaints about fraudulent or misuse of the software. We understand that this is a frustrating experience, but we are not at liberty to disclose information about our clients' accounts. We advise connecting with the credit card company.
I love how I can import all my contacts from excel using a .cvs file and EVERYTHING is there. So much customization, and every day I find something new I can do with my ONTRAPORT account. Their email marketing is no joke -- I used to only get 20 or so new leads a months, and now it's nearing 500. Incredible.
By Dan R.
Response from Ontraport· Jun 24, 2019
Hi Dan, that's what we like to hear. Congrats on generating so many more leads! Email marketing is no joke is it? :)
By far the best business automation platform there is out there. Powerful! Everything you would need to start a business in one place. Love how seamlessly the unified system works together. It's nice to have all my tools under one account so there are no integration issues.
By Anne S.
Response from Ontraport· Jun 24, 2019
"The Swiss Army Knife of Business Tools" - We like it! Thank you so much for the incredible review, Anne!
I used to have multiple one-point software and business tools, but it felt like I was tangled in technology. Integrations never fully worked, and it all felt messy. I'm telling you, when I switched to ONTRAPORT, it changed everything. I had all my data in one place... I'm not kidding, ALL MY DATA. Customer demographics, engagement levels, automated CRM, business talks automated, sales force automation, payment, etc. etc. Also, I used to have to contact and wait around on a ton of different support teams when something went wrong and sometimes wouldn't have a solution until weeks. I think the software itself is absolutely amazing, but what convinced me to write this review is the customer service team. Always there, always friendly, always ready to support me. Would recommend again and again. I've told other small business owner friends about ONTRAPORT, and they've been endless thankful.
By Emily
Response from Ontraport· Jun 24, 2019
Thanks for the positive words, Emily! It's great to hear you're having a great experience with the software and with our customer service team. We agree full heartedly -- all-in-one solutions are the way of the future. Thank you for telling your friends about us. We are thankful for you.
