HOBO Data Loggers & InTemp Monitoring SolutionsReviews of onsetcomp.com

Great product and staff. Delivery is a little slow.

I am totally satisfied with the ONSET company services. I will order again next time.

A 4-channel analog data logger was purchased and received. After extensive trials during the logger setup, it was determined that the display was malfunctioning. Technical support was then contacted to report and discuss the problem. As a result of the discussion, a warranty replacement unit was sent including a pre-paid return shipping label for the defective unit. The replacement logger was setup the same as the first unit and everything worked as expected. Thank you... technical support for your expert and prompt response!

Very helpful!! Thumbs up?

Telephone customer service was excellent. I got good advice about the product that I needed and was told a realistic delivery date that was met. These days I find that many companies promise a quick delivery and then follow up with repeated delays that amount to months. Thank you Onset, for providing honest delivery expectations!

I have a defective TMC6 HD thermocouple. On 12/16/21, I sent Onset technical support the log graphs that showed that it wasn't operating correctly. I asked for an RMA for a defective to get it replaced and followed up with a phone call a few days later. I have had no response. I need to complete temperature testing and now have to do it without a necessary measurement.

Good morning, service was great, you worked with us regarding delivery times, we had some issues with the credit card charges last minute but, all worked out at the end. thank you

Great customer service. Calls are taken and responded to rapidly. Tech support was accessible and adept. They were able to answer our questions quickly and efficiently.