We had issues with loggers that didn’t…
We had issues with loggers that didn’t work and onset was so easy to work with and replace them with loggers that did.
By BHT
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
HOBO Data Loggers, a LI-COR brand, makes highly accurate, reliable monitoring solutions for outdoor, indoor, water, and cold chain applications. Brands include HOBO, a name that’s now synonymous with “data logger,” and our InTemp line, for monitoring vaccines & pharmaceuticals, as well as food, in transportation and storage environments. USB, Bluetooth-enabled, and web-enabled solutions for remote monitoring feature data loggers that measure temperature, relative humidity (RH), carbon dioxide (CO2), water level, energy, soil moisture, and more. We deliver a high level of customer satisfaction and provide unlimited free technical support.
HOBO Data Loggers & InTemp Monitoring Solutions (onsetcomp.com) has 1,166 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,166 approved reviews, newest moderated first
We had issues with loggers that didn’t work and onset was so easy to work with and replace them with loggers that did.
By BHT
Great experience with a MicroRX station repair. Something malfunctioned that could not be fixed by support talking me through the process, so they sent me a shipping label and have quickly repaired the station. Elton C. in particular has walked me through so many small issues that pop up, and through the repair process of the station. Really great support staff!
By Ben R.
good service
By Kelvin P.
Thank you so much for the replacement MX gateway adapter. It'll be great to have automated data collection again.
By Luis G.
Speedy delivery.
By Don K.
Customer service is the absolute best! Very patient and helped me set up the loggers and gateways for 3 offices
By Rhonda N.
Ordering the item was easy and we received it within a week of ordering. Great customer service!
By Margaret S.
The Customer service was great! However your description of what is included is misleading
By Rich D.
Response from HOBO Data Loggers & InTemp Monitoring Solutions· Mar 2, 2023
Thank you for your feedback. We apologize for any trouble this may have caused you and we are happy to assist you with getting the items you may still need. We will work on making improvements to our website to help clarify what items are included and what items need to be purchased separately. We have added to many of our product pages a section called "What's In The Box" to help explain what is included with the purchase of your data logger. We will continue to add this section to more items and see what other enhancements can be made. Thank you again for using HOBO data loggers!