Novo InsuranceReviews of novo.us

Response from Novo Insurance· Apr 23, 2025

Quick, simple, and built for today’s drivers — that’s the Novo way. Thanks for choosing us!

Response from Novo Insurance· Apr 2, 2025

Thanks for the 5-star review! We are happy to hear you had a smooth experience so far.

Response from Novo Insurance· Jan 28, 2025

Hi Paula, Thanks for sharing your feedback with us! First off, we totally get it. Driving in rush hour traffic can feel like being stuck at the DMV. Trying to dodge aggressive lane changers and slamming your brakes just to avoid "that guy or gal". It's not exactly a recipe for stress-free driving, however, we truly appreciate your efforts to drive safe. As part of our standard underwriting process, we review policies to ensure all information is accurate and up to date. When we identify details that need to be included within your policy, it can impact the rate. That said, we want to emphasize that your rate change was not related to your driving through our Novo Safety Program. We know this experience may not align with your expectations, and we would love to address your concerns if you're open to it! Whatever you decide, we're here to help. Our customer support team is available Mon - Fri from 8am to 4pm MST to assist you with understanding the increase or guide you with cancelling your policy. Feel free to give us a call at 866-862-7757 or email [email protected] for further details.

Response from Novo Insurance· Jan 28, 2025

Thanks for the review! We are happy you are enjoying your experience so far :)

Response from Novo Insurance· Nov 28, 2023

Hey there. We're sorry to hear about the frustration with your recent premium change and cancellation. Our main goal is to provide competitive pricing and aim for transparent service. Sometimes, adjustments in your premium can occur due to several things, and we regret that this change has led you to cancel with us. The $50 cancellation fee is pretty standard across the insurance industry, and we want you to know that we hear your concerns. Our team is constantly working on different ways to create more savings for our policyholders.