Novo InsuranceReviews of novo.us

Worst customer care response. Poor app quality. Worst claims department.

Buyer, beware! I've seen everything now. We have 2 vehicles that are licensed and insured. Now they want me to put people fifteen and over and include them as a risk factor to inflate the rate that is preposterously outrageous. The other two drives have there own vehicles and there own insurance through Progressive. They do not drive our vehicles ever. Again they have there own. Just because they live here does not increase the risk and I should Not be penalized for their driving habits. Congress need to step in and investigate all insurance provider.

Terrible at tracking constantly on app. I would never agree to this form of data sharing

I have had it for a day and I'm ready to cancel. I've driven 24 mi that claims I had rapid acceleration three times which is defined as accelerating at more than 7 miles per hour per second (how you supposed to merge onto a highway in Phoenix safely at this threshold?) They then define hard braking as stopping quicker than 8 miles per hour per second. Again how can anyone in the city not trigger this constantly? Impossible. I've been driving for 25 years never been in an accident in my life, no traffic tickets, I hold a CDL have no safety violations at work. And I have an app constantly following me around and telling me I don't know how to drive. 12 hours into this experiment and I'm ready to drop them already. I find it to be horrible and unnerving.

The amount of information needed after signing up for the insurance really turned me off from this company. It got to the point where my family didn't want to cooperate because they didn't trust you.

Canceled my policy due to the fact that I have a roommate and didn't describe my roommate to them like why the heck do you need to know its none of your business who the roommate is how does someone who is not driving the cars got to do with selling a policy I already paid you dumb asses 176 dollars to start

So the requirement to have a active policy is to submit photos well didn't submit because my other insurance didn't cancel, they repeatedly asked for photos and kept moving cancel date after I told them what happened, and going off there dates of cancel supposively well they decided to still cover for some odd reason and ended up charging me for 75% of month so uncalled for, to me this company is shit and the reviews of the company trying hard to keep your money is very True, I would rate a zero if available bc who pays for two insurances a month. Don't waste your money here!!! Should not have to ask for full money back if company policy to Have active insurance is to submit photos for it to be Active!! So how do you still charge against policy?

They cancelled my insurance without notice because I didn’t send them pictures of my vehicle but I never received any calls or texts before it was cancelled. Now they want me to pay 2 times the amount of my bill before the next due date. I asked what I could do to get covered today and they said I would have to pay that amount or I would not be able to drive my car insured. This company is a JOKE