Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 174 reviews with 5 stars · Clear filters
Great customer service. I had an issue with a mattress I had for 5+ years and Novilla honored the warranty. I had to document and explain everything including proof of purchase etc, but after gathering everything and sending it to Novilla, the company stood by its word.
By Aaron G.
I'm very satisfied with the customer service I was given after purchasing the Novilla mattress, I would recommend this item to anyone!
By Dennis M.
Very pleased with the Novilla queen 10" Repose mattress. It arrived in a sturdy shipping box and wrapped in pristine plastic with simple directions for opening the mattress and allowing it to expand on a flat surface for up to 72 hours. It expanded completely and evenly and provides excellent support for a great night of sleep. (This is our second Novilla purchase, purchased a full size 12"back in August 2025 and it's great). For this new queen mattress, customer care was excellent. There was an issue that we needed assistance with regarding the expansion. Customer service communicated clearly with us and worked for us to completely resolve it in a timely manner. Our customer care agent was thorough and detail oriented. Also she expressed genuine concern for our happiness. Very nice. Thank you.
By Lucy
We ordered a 14” Norvilla Mattress and had a problem with a coil or 2! We contacted Customer Service and they wanted pictures of the bumps!! After I sent the pictures and mentioned I thought it Mattress Topper would probably fix the mattress and the sent onceb as soon as possible and it worked fine!! I think the Name was Gabreilla and she did a great job handling the situation! Thanks again, Billie and Terry
By Terry K.
I had an issue with my original mattress, but the company handled it wonderfully. Their customer service team was kind and very responsive. I truly appreciate their commitment to standing behind their product and taking care of their customers. Highly recommend!
By Akosua S.
Amazing customer service. The pillows are some of the best pillows I've ever slept on, I'm so glad that I got them. My son loves his mattress. The best part is that it is certified made without harsh chemicals. I wish I knew about this brand sooner!
By N W.
Excellent customer service, good quality for the price, and a great Black Friday sale, made it a great purchase. Thank you very much!
By CN
Aldo the mattress cover fabric was defective, Novella was very prompt to correct the situation. The mattress itself is in good condition and very confortable. Excellent costumer services.
By Guylaine D.
