Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 174 reviews with 5 stars · Clear filters
We have a Novilla mattress in our home and decided to put one in our beach house as it is so comfortable. When placing the order, we were concerned about the mattress being delivered when we were away. Customer Service got involved and offered to expedite our order. It was shipped in 1day! So nice to work with a responsive company.
By Lucy
I ordered the bliss from novilla and quickly realized it was too firm for my girlfriend and I. After initiating the return process Novilla was very responsive and helpful. Within 3 or 4 days I received the refund, which was awesome. I then purchased the delight King size mattress which was rated to be softer than the bliss. After sleeping on the mattress for the past 3 weeks, I can definitely say this is one of the most comfortable mattresses I have slept on - and my girlfriend agrees. I recommend anyone to consider Novilla if they are interested in good quality budget friendly memory foam mattresses.
By Connor R.
I had an awesome experience with customer care for my issue with the order. Always they replied for all my questions. Thank you so much :)
By Manjunath P.
I bought there matress through their amazon store front. Just over a year we had a issue but they happily replace the matress with no cost to us. Really great customer service.
By Jenny M.
This company provide great Aftersale and customer service taking care of the customer satisfaction about their products , mattress , pillows and bed pads .
By Del L.
Great company. Did everything they could to make sure I was happy and satisfied. Would definitely recommend
By dray G.
A quick and fast purchase and very responsive customer care. great experience. highly recommeded
By Martin G.
their customer service is pretty great and mattress is equally good. Would 100% recommend their memory foam medium firm mattress.
By Ashif K.
