Nova WarrantyReviews of novawarranty.com

The warranty claim process didn't quite go as expected. The main problem was my breakdown happened on Easter Sunday, so I called Nova and the repair facility first thing Monday. Apparently, Mondays are very busy for both, especially after a holiday. And, as it happens, the repair shop was short one Service Advisor that day. All things considered, the repair was completed Thursday and Nova made the payment in full. That's what I signed up for! Lisa Taylor's handling of my claim was excellent. Answered my questions & returned my calls quickly. If I need repairs again, I hope she is still around. Very satisfied with the service she gave me.

I see there are great reviews. And I hate to bring your score down. I just requested a quote. I was told someone would get back to me in 48 hours. Hmmm, Endurance gave me an immediate quote. So far, I have to say that is a huge downer. People don’t have all this free time. When you ask people to click for a quote, I think they want a quote now. They most likely decided to sit down and do this warranty thing. It’s time consuming off the bat. No one wants to bother with this stuff. And I can’t see it being good to say ‘hey, click for a quote…..in 2 days’. We shall see

Nick Holden was very pleasant and professional. He explained all aspects of the warranty and warranty process.

Nick was very helpful. He heard my concerns. Pleasant to deal with.

Jason was very personable and helpful. He wasn’t pushy and even suggested I check reviews on the various companies I was exploring including yours. He answered my questions forwarded me the necessary information and I believe he provided me with a great plan. He is a great representative for your company. Hopefully I won’t need to use the warranty but if I do hoping the actual service will be as great as the representative was; thanks Jason.

The price and flexibility.. I hope all is liget. Lukas was helpful. And I hope it was all true..

Lucas Miller was great. He was thorough, knowledgeable, and professional. Glad he is my rep.

John Baker was pleasant and easy to communicate with.