Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,280 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're the health cheat code that combines new tech, on-demand doctors, and access to revolutionary peptides in one easy-to-use platform. Starting with weight loss, we help you optimize your health at prices everyone can afford. Real doctors prescribe exactly what your body needs, and everything ships overnight. It's never been this simple to get the best health treatments delivered right to your door.
NewSelf (newself.com) has 3,280 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
3,280 approved reviews, newest moderated first
Good experience
By Kevin L.
Response from NewSelf· Mar 25, 2026
Hi Kevin, Thank you so much for your feedback! We’re glad to hear you had a good experience . We truly appreciate you choosing us and look forward to continuing to support you! Best regards, Newself
Their site is horrible. They try to offer load you with products and grey out or hide the skip options. I accidently ended up ordering something else thinking I was getting the shot. I was able to get them to cancel it after 3 attempted contacts. Their "dashboard" is full of misleading and broken links. Their update indicated that the DR review 24-48 and it has now been over 120 hours and is still processing. Believe it or not, ethics and integrity matter. You do not need to lie to your customer. It results in bad reviews and lost revenue. I have sent back a request for the order to be cancelled and a full refund. No, I will not contact your company as I already have. No, I will not provide more detail on what is broken. Try your site your self and figure it out. Updated on 7/31 - company still harasses me on nearly a biweekly basis. I may not be the smartest person in the world but I do not believe ignoring your customers request. Continuing to bug them and lieing to this is not be best way to earn repeat business. I will do my very best to ensure you never get a dollar for me. Additionally, I will do my very best to make sure everyone know how poor your service is. You have earned this glowing 1 star review, irritated your customer and proved what a trashy company you are.
By Shelton G.
Response from NewSelf· Mar 23, 2026
Hello Shelton I appreciate your comments. Concerns about our platform and service are taken very seriously. We can verify that your problem has already been fixed after looking at your account. To guarantee safe and compliant care, our procedures and deadlines are well-defined, and all updates are given through the patient system. Even though you stated that you do not want to get back in touch, the Patient Portal is still the proper and safe way to get help if you need it. Warm regards, NewSelf
super easy to communicate with the physician and get recommendations!!
By Brooke P.
Response from NewSelf· Mar 25, 2026
Hi Boorke, Thank you so much for the great feedback! We’re thrilled to hear that communication with the physician has been easy and helpful—that’s exactly the experience we aim to provide We truly appreciate you choosing us and look forward to continuing to support you! Best regards, Newself
This is the absolute worst company. It’s a sham. I have tried to cancel and have sent about 6 emails and was told my membership was canceled. Yet I was charged 6 weeks later. I will now report them to my credit card company and the BBB. Avoid at all costs.
By Tracy
Response from NewSelf· Mar 19, 2026
Hello Tracy I appreciate your comments. We take billing and cancelation issues extremely seriously. All subscription modifications, including cancellations, must be completed and verified through the appropriate procedure, according to our records, and fees may still apply if this procedure is not completed. Having said that, we want to make sure your case is carefully examined. I have personally informed our hardworking staff about your issue. In order for us to confirm your account information and give you correct information about your subscription status and charges, please log into the Patient Portal and contact us. We are dedicated to finding a suitable solution to this issue. Warm regards, NewSelf
If you want semaglutide without a lot of hassle they are great. No mandatory video calls, they are just reviewing forms and sending meds, plus sending it all at once instead of monthly which I preferred initially. My problem is cancellation. I wanted to cancel and didn’t really think much about it until i get an email another 3 month supply is ready to ship and have already been charged almost $500. You apparently can’t even try to cancel until 30 days before your next shipment which in my case was 60 days after first shipment. I received no reminders but man that payment cleared and I’m now getting emails every couple hours that times running out to change what the Dr has prescribed.
By customer
Response from NewSelf· Mar 25, 2026
Hi, Thank you for sharing your experience—we’re glad to hear you appreciated the simplicity of the process and the upfront 3-month supply. We also understand your concern regarding cancellation and billing timing. Our renewal and cancellation windows are tied to the treatment cycle and are outlined during enrollment, but we recognize that timing and reminders can feel overwhelming. Your feedback is very valuable, and we’re actively working on improving clarity around renewal notifications and giving patients more visibility and control. We truly appreciate you bringing this to our attention and for giving us the opportunity to improve. Best regards, Newself
I ordered a 3 month supply of Tripeptide from NewSelf syringes were not included in my order--and I was the wrong GLP1 drug. I have called the customer service (CS)number at least 5 times. CS has not responded over two weeks of diligent attempts to get answers. I have texted in the portal. I have called CS who claims to have opened trouble tickets--no response. I have asked to speak to a US customer service rep and been told someone will call me back--two weeks NO RESPONSE. I have asked to speak to a Dr. NO RESPONSE IN TWO WEEKS. I have decided to go with a different GLP1 company--maybe ro--but I cant get an answer on how to return the wrong prescription to Newself and get a refund. On the billing page the button to cancel subscription is not highlighted to select. THIS HAS BEEN A NGHTMARE AND I FEAR THIS COMPANY IS A SCAM AND NOT PROFESSIONALLY STAFFED OR MANAGED. My next remedy is to file a complaint with the FDA, and FTC. I have dont that today. Newself is not a good option for anyone looking for weight loss management assistance with GLP1 medications. Be very careful. Update-Newself contacted me and assured me they would resend the correct medication, instructions and syringes. I received them and am now trying again to get Newself to teach me how to inject the GLP1 medication. Supposedly there is a video they send out. I've requested the video. I've submitted a request for Dr. assistance on the Newself portal. Again no response--I will update my complaint to the FDA as well. Be very careful with subscribing to Newself. They promise the world and deliver zero's. It has been a month since I first applied and still am not using the medication already paid for.
By Becky H.
Response from NewSelf· Mar 18, 2026
Hello Becky We sincerely apologize for your experience and recognize how worrisome and annoying this may be. • Order issues: We do not want customers to receive the incorrect medication or missing supplies. In order to make the necessary corrections, this will need to be thoroughly examined. • Communication delays: We are sorry that contacting assistance has been difficult for you. We do not aim for this kind of service, and we take your comments seriously. • Request for cancellation and return: We acknowledge that you would like to cancel and return the order. After your account has been assessed, our staff can help you navigate the correct procedure. Please be aware that we are dedicated to functioning in accordance with pharmacy and healthcare standards, and that issues like yours are given top priority. Warm regards, Newself
Make sure that you don't give them any information prior to committing to using their service. I was shopping around and gave them some basic info. Without dr approval or commitment they charged me. When I reached out about a refund I still had to pay a $99 "admin" fee.
By Ryan M.
Response from NewSelf· Mar 18, 2026
Hello Ryan We realize how annoying this must be and are sorry to hear about your experience. Before any fees are imposed, our enrollment and checkout procedures need to be confirmed. After intake and processing have started, there may be an administrative cost. When you sign up, the service terms include this information. Having said that, we would be pleased to examine your particular instance to make sure everything was done appropriately and openly. To help our staff find your account and provide you with more support, please go into your patient portal and leave a remark there. We value your opinions and the chance to resolve this. Warm regards, Newself
NewSelf had the best pricing and most streamlined process to get my GLP-1 journey started. I’m 2+ months in and have been preoccupied by what I need to do to ensure my next 3 month supply gets sent out. To my delight, NewSelf sent the email to fill out my medical update form in order to trigger my next shipment. Yay! Definitely recommend NewSelf if you’re looking for a streamlined GLP-1 journey.
By Paige J.
Response from NewSelf· Mar 25, 2026
Hi Paige, Thank you so much for the amazing review! We’re thrilled to hear that you found our pricing competitive and the process streamlined—that’s exactly what we aim to deliver It’s great to know the medical update reminder helped keep things on track for your next shipment. We’re excited to continue supporting you as you move forward on your GLP-1 journey! We truly appreciate your recommendation—it means a lot to our team! Best regards, Newself
