Very disappointed
Very disappointed
By Mary
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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655 reviews
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Nature Hills Nursery is America's largest online plant nursery, family-owned and operated since 2001. We sell trees, shrubs, perennials, roses, fruit trees, and ornamental grasses, with more than 3,000 varieties to choose from, and we ship directly to gardeners across the United States.Every plant we sell is nursery-grade, grown to a size that's ready to establish in your landscape. Orders ship on a zone-matched schedule, so your plants arrive when it's safe to put them in the ground where you live. Our Plant Sentry™ system checks each order against state and federal agricultural regulations, which means you'll never receive a plant that can't legally or safely grow in your area.Our Growing & Glowing Guarantee covers every plant for 45 days after delivery. If something goes wrong, you choose the remedy: a replacement, store credit, or a full refund. Most nurseries offer replacements only.In 2025, Nature Hills came under new management and rebuilt how orders move from the nursery to your door. We now work with a smaller group of high-quality growing partners to reduce shipping errors, and we added a dedicated customer support team that answers by email and phone. If anything isn't right with your order, reach out and we'll help you resolve it.We also publish planting guides, care instructions, and buying advice written by people who grow plants for a living. Whether you're planting your first privacy hedge or adding to a mature garden, we'll help you plant with confidence.
Nature Hills Nursery (naturehills.com) has 655 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
655 approved reviews, newest moderated first
Very disappointed
By Mary
Rose Bushes: the plants were in perfect condition, and the blooms continue to thrive. Nature Hills Nursery will be my first choice for another purchase.
By Debra B.
Awesome trees!!! All ready 5’tall and growing and very fast shipping
By Ralph M.
I ordered 2 different apricot trees, a columnar apple, 1 white lilac and 3 purple lilac. They all arrived in beautiful shape, they've only been in for a couple of days but seem to be doing well so far.
By Rhonda
Awesome company to work with, there staff is very helpful and knowledgeable. Their products, trees are great and are doing well in my yards. I would recommend them.
By mitchel J.
I ordered a Snow White weeping cherry and a red crepe myrtle. Both arrived within a few days in excellent condition and packed very sturdy. I got them planted in my front yard and they are thriving! I will definitely order future plants from Nature Hills@
By Jane W.
was very Happy with sll my trees and plants!!
By Amy E.
We ordered 2 maples and 2 birches. We called after we ordered them because we needed them to NOT be delivered at a time we wouldn’t be home and they were very accommodating. They arrived very timely and were packed great. The trees were full of green leaves and have been on the ground one week and look great. Will definitely be buying here again!
By Angie H.