Natural RetreatsReviews of naturalretreats.com

Well appointed, very clean and super convenient!

We had a wonderful weekend with family. We love the cabin! We come to the same cabin every year, it feels like coming home. Everything is very comfortable. Some of the family went skiing, the little children played in the snow and went tubing. We love to go down to Truckee and wander around and have lunch! Nature Retreats was very responsive to any issues if they arise. Our favorite place for our family to come every year! We will be coming back next year!

Our annual family ski trip was completely tarnished due to severe mismanagement by Natural Retreats. The home had extensive issues...mold & unclean linens (filthy bath mats, stained towels). Broken & missing amenities (no hot water in 3/5 bathrooms, broken steam shower, unusable gas fireplace, no grill gas, garbage disposal out of order). Filthy & poorly maintained home (thick dust, dirt behind doors, broken handles, door framing damage). I had to drive all recovery processes...their guest relations is zero. Truly disappointing. It felt like I was bothering them to get anything done!

Was charged $1,497 for pre-arrival cleaning services. Garage was flooded, BBQ not cleaned in months, hair in the master shower, master bed not set and so on. To avoid confusion, homeowner spent a fortune on the property ("Inspiration Point 14A" in Big Sky), but the management company is failing to properly service the property. If you're a homeowner, think twice which management team to hire.

Horrible! Lines kept stating operators are busy and would get back to us. I would be very cautious of going through this agency!

This company has no idea how to manage properties. We rented a house in Sun Valley, ID only to have maintenance and landscape trucks show up two days in a row (out of 5) and start spraying pesticides and doing landscaping while we were trying to enjoy the property. I called the manager and they said they had no idea anyone was scheduled to come. This is a HUGE security concern for renters. Unknown people can just show up pretending to be staff and this is how robberies happen. Not to mention we did not appreciate having to curtail our breakfast because pesticide was being sprayed all over the patio. The house had scalding hot water that we had to figure out how to turn down to prevent injuries. Flickering lights. Rock hard old mattresses with old pillows and a broken clothes dryer. For $2500/night I expected a very different experience for my 40th birthday. I have rented many homes throughout the years and I am thoroughly disappointed in this experience and would NEVER book any property under this company again.

I booked a property with Natural Retreats. It stated that there was a NO CANCELLATION policy, so non-refundable the day I signed the contract and paid in full. Shortly before we were to stay at the property, I received a phone call from this company saying there was a mistake with the booking and THEY needed to cancel. They offered 1 alternate place which was NOT as comparable or suitable. The only other choice we had was to allow THEM to cancel so we could get a full refund..without penalty..which made me laugh out loud! :(:( I guess the non-cancellation policy only pertains to the Lessee not the lessor. Because of the very short notice, we had to scramble to find another place. There were very few choices left and it ended up costing us significantly more. Future renters should be aware of the unreliability and untrustworthiness of this agency. When I complained to them, they stated that it says in their policy that they are allowed to do this. It's unethical and unacceptable and there are absolutely no consequences or accountability on their part!

The Big Red Barn was an awesome place to stay. Plenty of room for our 3 families. Very clean and maintained very well. The kids loved the game room and the swim spa. We loved sitting on the front deck just listening and watching the wildlife. I highly recommend choosing this property to rent! We all had a great time. It is also very convenient to everything you may need.