Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,411 reviews
LiviaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!
Livia (mylivia.com) has 2,411 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
2,411 approved reviews, newest moderated first
I had the worst cramps for so many years, then i bought livia. I wasn't sure if it was gonna work. But I'm so glad that it worked like a charm. I'm 22years old and funnily I can control my period pain
By Kamilía Kulesza S.
I purchased this for my daughter who seems to suffer through every cycle since she was a teen. The difference was extremely noticeable the first time she used Livia. Less pain, less medication and an overall better mood. Would definitely recommend.
By Renee L.
Great. A little bit expensive but worth the money
By Tal
Pure scam, sent back the device since it didnt work for my gf, been going back and fourth for 8 months and still nothing..
By David
Response from Livia· Oct 8, 2020
Hey David, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. It shouldn't happen this way and i'm sorry to hear the experience you had with us. We are commited to money-back guarantee that we offer on our website. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
I received a faulty product. I contacted the Customer Service. I followed their directions exactly. I re-packaged the faulty product and shipped the faulty product to the address the company provided. I paid for shipping with a Tracking Number, which I emailed to the company. When the faulty product was delivered to the company, the company refused to accept it. I know this from the Tracking Information. The faulty product has disappeared and has not been returned to me. I acted in good faith believing the company would help me with this faulty product and would honour their warranty. All I wanted was a replacement unit. They were extremely slow or did not respond to my emails. I will not purchase from this company again.
By Annabelle
Response from Livia· Oct 8, 2020
Dear Annabelle, We're sorry to hear that's your experience with Livia, we're sure that Livia can give you better relief. We did a lot of effort to upgrade our instructions & support team and much more things. If there is a way you give us a second chance & we can ship a new Livia right away - we'd like to try it and we hope this time you'll receive the product quickly and enjoy the relief that Livia could offer. we hope you'll enjoy the Livia device and your experience with us will be better! we'll compensate you for the long-waiting that you had with us and we hope you'll enjoy the Livia device and your experience with us will be better eventually! It shouldn't happen this way and i'm sorry to hear the experience you had with us. You can contact me at [email protected] and i'll take care of it now. Kind regards, Ran The Livia Team
Been a month since I ordered my device and they have answered my emails ONCE, with NO tracking number or estimate as to when they'll send it out. They're going to be CHARGING MY CARD for the subscription even though I have NO DEVICE. There is no way for me to cancel it even though I've asked them to. May need to locked the card and shut it off. This is insane that I even have to go to these measures. EDIT: MyLivia has tried to get my review taken down stating I didn't provide a response when they reached out about my review (which they never did). They also claimed I wasn't a real customer, so I had to send proof of purchase to TrustPilot. In case this happens in the future, here is my information: Order # 139419 Livia kit - Blue Green Subscription Ordered Jan 7th
By Emily S.
This company is a shambles. I purchased a My Livia device in January 2019, swayed by the Instagram marketing and bold claims about resolving my period pain. The 120 day money back guarantee also made me think it was worth a try and I could get my money back if it didn't work. However, the battle started with the actual delivery of the product. It says 5-7 days on the website. 10 days passed and I heard nothing. I emailed My Livia and they said it was on its way, I checked tracking and it was still in the USA. Now, I did not realise it was coming from the USA or I never would have bought the stupid device. Fast forward 1 month and I receive an email from UK Customs asking me to pay around £40 to release the product from customs. I emailed MyLivia to complain that these customs fees were not disclosed to me at the time of purchase and I refuse to pay them. They confirmed that if I refuse the custom fees, the product will be sent back to the USA and I will receive my money back once the product has arrived back to their warehouse. Fast forward around 6 months and I HAVE STILL NOT RECEIVED MY MONEY BACK. Oh and guess what, I check tracking and its still at Heathrow Airport!!!!! They never even bothered to collect it! I refused to accept the fact that this company could scam me. SO, I raised a case with my bank under Section 75 of the Consumer Credit Card Act claiming that this company have not given me my money back despite confirming they will after I refused the custom fees. I am happy to report that MY BANK REFUNDED ME THE MONEY in December after a year long battle with MyLivia and I advise you all to do the same. Note that you must have purchased the product with a credit card in order to claim!
By Asia
Not even one star worthy. It’s a SCAM!!! Paid to return it to the company and it’s been almost 6 months and I don’t have my money back yet. I’m out almost 250$ because of it. They don’t answer calls, emails, Facebook or twitter.
By Vanessa S.
