isenseReviews of myisense.com

I purchased a queen queen size Isense mattress and really wanted to love it. The settings didn't have enough variation for firmness therefore I wasn't able to keep the mattress because my lower back was aching. After the 45-day trial. I requested a return to Isense. The return process was easy and the pickup was seamless. Upon receiving my refund I noticed I was shorted $211. I contacted customer service and they informed me it was to pay for the two free pillows that were sent with my mattress. Had I known the pillows were not really free I would have opted out of getting them. Overall, my experience with Isense customer service has been great. However, I would warn you to please review the return policy before you receive any promotional items for free.

We purchased 2 Isense Premier Hybrid twin xl mattresses with adjustable frames and after we made 2 pressure adjustments per side which was 2 nights, we are now totally in love with our beds. We purchased these beds due to back and hip pains. The pains have been eliminated. We previously owned Sleep number, Tempurpedic and Nectar beds and the Isense is by far the best we've owned.

We have been wanting a new bed and I have been dealing with a salesman from isense named Chris. He has been so helpful and knowledgeable throughout my wife and I whole experience. He has gone above and beyond to make sure we have been taken care of. Chris is very PROFESSIONAL and COURTEOUS throughout the whole process. THANK YOU CHRIS for a JOB WELL DONE!

*I will update this review with feedback on the mattress itself once it is received; this review is solely for the outstanding, personalized customer service experience provided to me by Christopher Coffey* I am a disabled student who suffers from severe, intractable spinal pain in my lumbar and cervical spine. Due to my circumstances, I am well below the poverty line, and thus had to fund a significant portion of my iSense purchase through a combination of grants, medical scholarships, and student aid refunds; a series of processes which were uncertain to succeed from the start and even in a best case scenario, would take many months to pull together. Thankfully, this wasn't a leap of faith which I had to take on my own. From my very first inquiry to iSense about student discounts, I had the privilege of being partnered with Chris Coffey. Over a period of around 6 months, while I filed grant applications and applied for scholarships, Chris was omnipresent, being there when needed to change up the plan, generate more than a few personalized quotes, provide advice on which bundle was right for me, and reliably help me to feel confidant enough to keep on fighting for funding even when it seemed like I would never manage to afford my new bed. Truly, the experience was akin to having a personal concierge. Chris didn't truly know if I would ever manage to make a purchase, but despite this, he never pressured me into selecting a lesser model so that he could earn a sure commission as opposed to the model which I knew was right for me but was much harder for me to find funding for. His patience, product knowledge, compassion, and professionalism are unmatched in any customer service encounter I've ever had. That concierge level of service, by itself, was enough for me to know beyond any doubt that iSense values quality and reliability above anything else. I would highly recommend anyone looking for a new sleeping arrangement to look into iSense products, and am overjoyed to have been able to get one for myself.

Chris was pleasant and informative. Was patient and answered all our questions. Thanks

We love our iSense mattress! It is so comfortable and supportive. Now when we stay elsewhere and sleep on a different mattress, we are disappointed. We love coming home to our bed! It makes a huge difference in quality of sleep.

As an owner of the iSense Hybrid Premier, I can confidently give this mattress five stars. It truly delivers on the promise of personalized comfort. The dual adjustability is a game changer! My girlfriend and I can finally both sleep well. The hybrid construction provides an excellent balance of support and pressure relief, preventing aches and stiffness that I used to experience with other mattresses. I wake up feeling refreshed and ready for the day, a testament to the quality of this bed. The app is intuitive and easy to use. This mattress has improved my sleep quality and well-being. It's a fantastic investment for anyone seeking truly customized comfort.

Return customer here. I just ordered my upgraded mattress last Sunday March 28th and it already arrived today April 4th,2025. So excited to go from a Queen to a king! We absolutely love this brand. We are customers for life ❣️ Not to mention the sales team and delivery people are amazing!!! Shout out to Chris Coffey for going above and beyond with all of our questions. Also for making sure we got the best deal possible! Here's to more space and a great night's sleep!! Update from our Google review in April. We are still loving our mattress and the extra space the king size has!! Our guest room was upgraded with our old queen size mattress. I can't say enough about this brand and their customer service!