isenseReviews of myisense.com

This is the worst and most corrupt company I've ever met. I called and spoke to a so called sleep expert with over 25 years in the business. Told him exactly what I was looking for and what I currently had. Which he said he sold for years, after all I told him I was looking for, he said there better set up would work out great. Paid a ton of money for this mattress. When it arrived, it looked like a nice product. But thats where the nicity stopped. I wanted a very soft mattress, which he told me it would be on the lowest setting. It wasn't. It was way to hard tried it for a few nights but couldn't take it anymore. Contacted them about my issues. Was told I had to wait 45 days before I could return it. 45 days!! Crazy. Then, after waiting the 45 days. Set up the return. Jumped through all the hoops and got it done. Then wait, now I have to wait 30 more days to get the refund. Finally get the refund and they withheld $94.00 as a charge for the 2 free pillows they sent that i didn't order and I didn't like one bit. This is the worst experience ever. I hope this keeps others from dealing with this horrible company.

The product they sent me was defective. I gave them a reasonable time to correct the defect but only got the run around. I finally decided to return the mattress. They initially tried to extract a 25% discount because the trial period was not over. They finally agreed to give me a full refund when I reminded them the product was defective. When I received the refund they deducted $777 which they claim is the value of the “free” pillows. This is a completely dishonest company.

Bed was almost 4K and is only 1.5 years old and is absolute garbage! There is an indention in the mattress and they are telling me that it is a body indention and not covered under warranty. Why the heck should a mattress have any kind of indention when not being laid on! Run from this brand!!

If I could leave a 0 review I would have. I gave over $5,000 for this split king bed from isence. Slept good for a few months then after that I've never been in so much pain. The air bag bladder (hybrid) only airs up mid-back doesn't do no good. Feel like I have permanent back pain now right at the syatic nerve where tailbone is. I do not recommend this bed. It seemed like it was good enough until my warranty days were up now I'm just stuck with thousands of dollars worth of junk and still out of a good bed. Sorry iSense just telling it how it is!

What a let down! We ordered a new king when we sold our house. Never got to set it up till 6 month later when we got in our new home. Was too stiff and couldn't adjust soft enough for my wife. We contacted them and they put us through a sleep regiment to try and see if it would work but to no avail. When we requested a refund they said it was passed the 6 moth return period. So we were led on to believe they were taking care of us because we explained the move situation. They would not return our calls and dropped us! How sad and unfortunate. Now we have a $5000 bed that we can't use. You would think a caring company would at least work something out due to the circumstances. What an unpleasant experience.

I was looking for a bed that would fit both me and my partner since we liked different firmnesses. I bought this bed and it shipped out within 3 weeks, we slept on it the first night and was in a lot of pain. Not discomfort like we had expected or experienced with other mattresses. we gave it a few more nights and I had to call in to work because I was in so much pain by the end of the first week. I contacted support and they said I had to wait for 45 days to initiate the return or pay a steep 25% "restocking" fee. So I waited. I had to email, then call, then fight with customer service to get the return started. We started the return and they sent a trash company to take the mattress and the only thing they took back was the pump. They wanted around $700 to "restock" the pump. That's absurd. I sent back the pump and didn't hear anything for weeks. I send out more emails and they said it takes a month to "inspect" the pump and "up to" another 5 freaking weeks to "authorize" the return. Today is the last day of that 5 week authorization window and guess what... They're not parting with the $2600 they owe me easily. This company is a sham. The mattress was trash and didn't adjust nearly as much as they claim, the pump is loud and unbalanced and as bad as their products are, their customer service is far worse. I'm going to open a PayPal Dispute if I don't see it pending by the end of the day today and I'm also opening a BBB claim and leaving this review or something similar to it anywhere I can. DO NOT BUY FROM THEM! STAY FAR AWAY AND KEEP YOUR MONEY!!