DISH Network CorporationReviews of mydish.com

I had a great cellular service company (Ting Mobile) that DISH Network Corporation took over and ruined. DISH has poorly trained, ill-informed, underpaid and overworked customer service representatives overseas. DISH takes most of your hard-earned money for their yachts and mansions and servants, and pays their customer service representatives only pennies to help you with your problems that DISH has caused. I've made four requests over the last four days, spending hours of my time trying to get DISH to unlock my phone, which I purchased outright and should not have been locked in the first place. (added 12/17/25) They finally unlocked it, but what on ordeal.

Switched from Directv to Dish under their 3 year price freeze gaurantee and a $300 gift card. All I had to do was submit recent Directv bills. So I uploaded 6 months of Directv bills. The actual bills. So nothing happens except a lot of phone calls to Dish and at first they said upload your bills. I asked how. They said click on the upload your bill link. No link so many calls later and online chats finally a link. So I upload the bills. This was December 2023 since I became a customer . Today is March 23 2024. Lots of calls and finally when I log on 2 months later I see a message that as soon as I pay my first Dish bill they will send the $300 gift card. So my first second third fourth bills paid. Still no gift card. Today I contact Dish via chat ( they have no public email address ) . In the chat they send me a message that the subscriber did not supply a valid method of proving he came to them as a Directv customer. So I ask the chat person " I sent 6 months of Directv bills " I sent the bills. What better proof of being a ex Directv customer than the bills. " So I advise the Dish chat person I am recording the chat. He tells me the best I can do is take a screen shot. So I recorded the whole chat and told him I believe Dish has voided their own agreement. He told me they will let me re-upload the Directv bills. I am not the first person to go through this with Dish. I am reading many of the same complaints. Bad business. Dish is just a non pay. They are not paying this bill. Robert Flynn Charleston SC

Like other reviews here I was promised a gift card for switching from directtv to dish after i paid my first month bill. after two months I called and they said i need an offer code that i was given when i signed up. I was never given an offer code. What a scam. And when you read reviews other people who took time to write a review did not get their gift card. Do not believe their offers!!

After 6 years with Dish my control box completely died. I got a new one and after one month they are saying that it is obsolete. They pretty much forced me to agree to their Hopper which I didn't want. Since all except one of the people I have talked to speaks broken English, I couldn't understand what they were saying. When the technician came to install he informed me that I would have to sign another TWO YEAR contract and my monthly rate would be $20 higher. I did understand that she said my charge would remain the same. I've put up with poor service for far more time than is reasonable! Turns out that my old TV's are not compatible and in order to install the Hopper I need to go to best buy and purchase three new parts. Then reschedule for something I do not want, can't afford and was given information that was not true. So I still have the one month old control box, a new remote that is supposed to operate TV # 1 but operates the living room and the bedroom. The second TV changes with the one in the living room. The Hopper installer was great. He tried to get it to program the way it previously did but since they were supposed to send me remote number one but sent number two it won't work. So I have two #2 remotes and both TVs change with the living room I am paying too much. So when the one month old control box completely shuts down, I will decide what to do then. Until that happens I will just have to put up with it like it is. I hate calling Dish because I have been treated very rudely and/or cannot understand a word they are saying. One of them was living in Nicaragua!

I signed up for Dish in October 2023.I have not received the $300 gift card that was promised from day one.I went on the Dish app and claimed it like they say to so,but nothing .Also,I canceled the promotional Starz/ Showtime promo,but they never removed it from my account so now I'm stuck paying an extra $30 a month for channels I don't watch.Tried calling them but get directed to people overseas that barely speak English and what little they do speak I can't understand them.Very tempted to pay whatever I have to to get rid of Dish and be done with them.I thought DirecTV sucked,but Dish is ten times worse! Very unsatisfied with them.....

I’ve been a DISH customer for the past 3 years. I finally paid to get out of my contract because I couldn’t put up with them any longer. My complaints were as follows; 1# every time it rains the service goes out. 2# their Hopper service is terrible 3# ON DEMAND doesn’t work most of the time. You choose a program from “their” list, when you go to play it back it says “event has expired” #4 I had a “faulty” (their determination) Hopper they sent me a new one (which did the same thing) THEN denied getting the old Hopper back & tried to charge me for it. #5 CUSTOMER SERVICE is almost impossible to reach. Plan on at least a 1 hour hold. When & if you do get thru to someone, good luck in understanding them. #6 I have returned my equipment, have pictures of the equipment that was packed in the box, have a pic of the UPS shipping label, the receipt for shipping, the UPS tracking info, confirmation of UPS delivery & emails from Dish saying they’ve received my equipment. All of that was done because the shipping store advised me to do that because he says he has many complaints from customers who shipped items to Dish that they deny receiving. In my experience & all of my problems, not 1 time was I able to speak to someone who actually cared about solving one of these situations. With my experiences mentioned above (plus a couple I didn’t mention) I COULDN’T WAIT to drop Dish. Never ever again.

My mother passed away in July of 2023. In August of 2023 I canceled her Dish Network services. Dish has continued to charge me for the services. I received a confirmation number when I canceled the service. It turns out that it was a bogus number. I can't believe that a company would try to take advantage of a death in the family by lying about the cancelation and continuing to charge for the service. I will NEVER use Dish Network...EVER. I will also tell everyone I know that this is not a company to do business with.

Dish network has a litany of problems. In business circles their tactics are unkind, uncaring, unlawful. I had a 30 plus year history with them. Their monthly charges go up without warning. Their reps on the phone are terrible. One time I was talking to, "A closer?" for over an hour. After I moved and notified them well in advance they dunned me for money and sent a box for me, 77 years old to retrieve it from my roof and mail it back. If you agree to auto-pay, you are asking for something you won't like. I say quit today. Find another provider like I did. My experience date is as I recall. I moved on 06-27-2023.