Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Poco resistenti
By Federica F.
Response from MrFluffyFriend™· Jan 23, 2023
Ciao Federica! Siamo terribilmente dispiaciuti di sapere che non sei soddisfatto del nostro prodotto. Puoi contattarci via e-mail all'indirizzo [email protected] in modo che possiamo cercare una soluzione insieme. Non vedo l'ora di sentirti!
The dog loves mr fluffy friend
By Floyd B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Floyd! We are thrilled to know your dog loves the bed. This review made our day! - Team MrFluffyFriend™
Our new fur baby jumped into the middle of his new bed and slept all the way through the night! Do you make these for people? I wanted to climb in beside him he looked so comfy!
By Margo
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Margo. We are happy to know you and your pet had a positive experience at MrFluffyfriend. I'll forward your feedback to the team. Have a good day! -Team MrFluffyFriend™
One of the worst experiences of my life. Your company is fraudulent! You sent me a product that looks absolutely nothing like the picture on the internet!!! I offered to ship product back only to find out you will not provide a shipping label and it cost $86.39 to ship from NC to…… oh yeah- CHINA. You refuse to refund me and I am stuck with these horrendous products .
By Carly H.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Carly! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
I have reached out to the company a couple of times. Once because I got an email that said the bed shipped and the tracking number never worked.It finally arrived two weeks after that email with no response to my inquiry about the bed arrival or faulty tracking number . Recently after I received the bed I was not happy with the quality and inquired about the lack of stuffing to possibly return the bed that was over a week ago and still not response !! It is frustrating because the only way to contact the company is via email - no phone number
By Hope J.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Hope! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
It has been over six weeks to two months since my order was placed, and I still haven’t received it. If you purchase some thing for anxiety, you expect to get it in a timely manner. I have asked for a refund several times.
By Pj M.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Pj! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
You sent the wrong colour. You admitted this, but told me I would have to pay to return.
By Sandra A.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Sandra! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Mes chiens sont ravis de leurs coussins, et je les trouve très jolis (un gris foncé et un bordeau) même si la livraison est lente. J'en ai même commandé deux autres, pour en avoir à différents endroits dans la maison:)
By Laurence
Response from MrFluffyFriend™· Jan 23, 2023
Bonjour, Laurence. Merci pour votre aide. Rien ne nous rend plus heureux que de savoir que votre animal aime le lit. Merci beaucoup! -Équipe MrFluffyFriend™
