Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
11,886 reviews
MrFluffyFriend™Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MrFluffyFriend™ was founded in 2020 by a dedicated team of animal lovers. Our mission is simple: to offer high-quality and budget-friendly anti-anxiety pet products that prioritise the health, happiness, and well-being of your beloved pets. Your furry friend is our priority: if our product isn't an ideal fit, most items can be returned within 30 days. And because we want returns to be as easy as possible, we've opened local return addresses all around the globe based on feedback from our customers — quick, easy, and close to home. Our pet-loving customer service team is available 24/7 and aims to address your inquiries as soon as possible. Reach out to us at [email protected]. Our team is dedicated to finding new and exciting ways to enhance the lives of both pets and their owners every day. With our extended MrFluffyFriend™ family, we give all pets the love and care they deserve!
MrFluffyFriend™ (mrfluffyfriend.com) has 11,886 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
11,886 approved reviews, newest moderated first
Beds are too small for most dogs. I bought the XL and it is really sized for a cat
By Andrew G.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Andrew! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Customer Service very poor. Glad I’m done with this company. It is NOT satisfaction guaranteed that is for sure.
By Shelley W.
Response from MrFluffyFriend™· Jan 24, 2023
Hi Shelley! We are terribly sorry to know you are unsatisfied with our service. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Good delivery but quality is not high end as lacks padding/ stuffing
By Rachel B.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Rachel! Thank you for your feedback. Our sincere apologies for the inconvenience caused. We try to constantly improve our products and services with helpful feedback like yours.
In Nov 2022 I purchased a dog bed from them and was not at all pleased with it. I requested a refund and after a while they responded to my poor review but it was too costly and the item had to be unopened which you can’t do if you have looked at it. I gave them 1 star. Aug 2026 they contacted me again. It was too long now to refund me (which I completely understand) but they have supplied me with a new better sized dog bed free of charge They are obviously trying to rectify their past poor service which is commendable. It was after all few years ago now. So I am increasing me experience with them from one star to 4 stars. Well done MrFluffy!
By Patricia K.
Response from MrFluffyFriend™· Jan 24, 2023
Thank you so much, Patricia, for giving us another chance and for taking the time to update your review. We truly appreciate your honesty about your original experience, and we’re grateful that you allowed us the opportunity to make things right, even after all these years. We’re delighted to hear that the new, better-sized bed has improved your experience. Your recognition of our efforts to do better means a great deal to our entire team. Thank you for your trust and for updating your rating to 4 stars. 💙
Arrived in specified time and was as described
By Catherine K.
Response from MrFluffyFriend™· Jan 23, 2023
Hi, Catherine. Thank you so much for taking the time to leave us this amazing review. We look forward to serving you again soon! - Team MrFluffyFriend™
I have still not received my dog bed which I ordered over 3 months ago! and they have stopped replying to my emails. What an absolute waste of money. DO NOT BUY FROM THIS "COMPANY".
By Miss F P.
Response from MrFluffyFriend™· Jan 24, 2023
Hi there! We remain committed to our customers and your satisfaction. Please contact us at your earliest convenience so we can check your order status. You can contact us via email at [email protected].
Pictures of the beds are misleading. All dogs look like they are sinking into fluffy beds but the product received is thin and does not match the product advertised.
By Hayley K.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Hayley! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
Did not uphold their money back garentee when their product did not do what they said it would. In reply to your response, I did contact you and was told that nothing would be done about it and the reply was also extremely condescending! Funny how you want to talk about it now I have left a review!
By Erin C.
Response from MrFluffyFriend™· Jan 23, 2023
Hi Erin! We are terribly sorry to know you are unsatisfied with our product. You can contact us via email at [email protected] so we can look for solution together. Looking forward to hear from you!
