Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
770 reviews
Monitech Ignition Interlock SystemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
770 approved reviews, newest moderated first
Marcus and Kelvin are highly professional, thorough, and non-judgemental.
By Baseball P.
Response from Monitech Ignition Interlock Systems· Apr 14, 2020
Thank you for the kind words! We’re so happy your visit at the Wilmington, NC Monitech shop went so smoothly. I have forwarded your review to our management team in that area to recognize their outstanding service!
Great facility, made an awful feeling experience normal.
By Lashonda R D.
Response from Monitech Ignition Interlock Systems· Apr 14, 2020
Thank you so much for acknowledging our Rocky Mount, NC shop. Our service technicians are a huge asset to the Monitech brand. We will make sure to let them know they are doing a great job!
He was awesome... very kind.. great service!
By Kristin Y.
Response from Monitech Ignition Interlock Systems· Apr 14, 2020
We are so grateful for your kind words. Thanks for sharing your review with us and the Monitech community.
When having it installed I was trying to start and the young man didn't help much , Now the young lady I spoke to on the phone was great and did her job very well .
By Debra M Stiles M.
Response from Monitech Ignition Interlock Systems· Apr 14, 2020
Thank you for taking the time to provide us with this feedback. We have escalated your concerns about our Monitech service location for our Market Manager to look into. We are delighted to hear the call center agent you spoke with was able to help you.
When I first had the machine installed it constantly gave me issues and it had to be changed out three times. I was stuck in another city for two days unable to get home because the unit malfunctioned. Now since the covid-19 epidemic I took precaution and bought necessary supplies for me and my family with the funds I had because my hours were reduced at work. I recently had an appointment, but had to reschedule because I didn't have the funds to pay for the next two months. My vehicle is in permanent lockout now, so I called Monitech on 3-30-2020 because I still have to work, but their charging $45 for a code and I advised the agent I did not have any money and I thought they were assisting their clients during this time, but it's obvious they do not care and all they care about is money. So I couldn't go to work and my vehicle is still in lockout. I will be starting a petition and contacting whoever I need to so this companies practices will be known everywhere. I will also have this machine removed and go with a different company. Good riddance to bad rubbish!!!!
By Phenece M.
Response from Monitech Ignition Interlock Systems· Mar 31, 2020
We’re sorry to hear of any hardships with your Monitech device. We want to be able to correct the issue for you, so you can get back up and running with confidence and peace of mind. Someone from our contact center will be reaching out to you shortly to provide you with a code.
I just feel like the time link be tween test time should be longer with the one I have it seems like every ten or 12 minutes i have to blow
By Donald Ray S.
Response from Monitech Ignition Interlock Systems· Apr 13, 2020
We appreciate your feedback and understand your concerns. At Monitech, our employees continuously test our units to understand our consumer's experience and we know that when first installed, the alert for a random retest can be anxiety producing. We use this information and consumer feedback like yours to design devices that take away as much of the stress of using an IID as possible. In response to your specific concern about random retests, state regulations, not the interlock industry, determine the frequency of random retests and the time period in which they must be taken prior to recording the event as a missed test. In most states, users have 5-6 minutes to maneuver their vehicle to a safe location to take the test. We advise pulling over to take your test.
Girls in the office were very helpful and informative the guys in the shop we're fast and efficient and explained everything to me very well
By Joseph D.
Response from Monitech Ignition Interlock Systems· Apr 13, 2020
Thanks for letting us know about your terrific experience with our Arden, NC shop. We have local teams to assist our service locations making sure that they have the tools and knowledge they need to expertly install and monitor your ignition interlock. We have forwarded your review to our Monitech management team in the region to make sure they know what a great job they do.
My technician, Andy, was very knowledgeable and professional. He explained the process from start to finish and answered every question I had. 5 stars all day long!
By Robin H.
Response from Monitech Ignition Interlock Systems· Apr 13, 2020
Thank you so much for acknowledging our Durhan, NC shop. Our contractor partners are a huge asset to the Monitech brand. We will make sure to let them know they are doing a great job!
