WiperBladesUSAReviews of wiperbladesusa.com

I received great service and always kept me updated by email. MOST OF ALL.. I am getting the right wipers for my car, making me feel safe.

Fatima at the help desk was wonderful to converse with. Knowledgeable and willing to go above and beyond for your customers. Ordering, Shipping and installation was fast and easy. Will recommend to all

I just received my wiper blades in the mail, which by the way arrived in 3 days which was 1 full day earlier than originally scheduled, and the installation was so easy. The rear window wiper was a little more difficult to install due to a slight design difference between the original Lexus rear window wiper blade, but once I put a little extra pressure on it, it just snapped into place. The two front blades slipped into place in less than 2 minutes. Each time I replace the wiper blades, I will be purchasing from this place.

Fast and efficient. GREAT customer service!

The wiper blades were shipped in a reasonable time. The installation was easy with the instructions provided. I did reach out to customer service with a couple of questions. The person that assisted me, Fatimah, did an excellent job answering my questions and following up to make sure I was satisfied. Highly recommend

I rescinded my previous review of WiperBladesUSA.com. I stated that I sent them 3 emails and never received a response. However, I used the form on their Contact Us webpage to send the emails. I was notified by Christopher from WiperbladesUSA.com that that form is used solely for non-time sensitive matters and is not regularly monitored. Christopher called me within an hour and sent me an email after posting the negative response about the email confusion. I sent him an email describing my issue and he replied back the next day (on a Saturday) to explain to me that UPS damaged one the of boxes in my delivery and it is now being resent via USPS. I did receive a notification from the USPS about the shipment. Given all of this, I must give WiperBladesUSA.com an A for customer service. If I have a criticism at all it would be that they explain more clearly on the Contact Us webpage what the form should be used for. It does say the best way to contact them is via the email address listing on the Contact Us webpage but it isn't, at least to me, intuitively obvious that the form doesn't send the message to that email address.

I had a hard time installing the wipers recommended by WiperBladesUSA. I assumed it was their fault and sent an angry email, accusing them of sending the wrong blades. I got a nice response immediately, asking questions and giving advice, incuding a video. To my astonishment, the video was easy and I got them installed! I apologized for my initial crabby email and they were really gracious. I've never posted a business review but my recent wiper experience has promopted me to get off my proverbial lazy butt and give kudos to a great job! I am very impressed with their customer service staff and will recommend them to my friends and family!

Ordering was easy. Delivery time was quick and the instructions that came with the wipers are the best instructions I've ever received with anything I've purchased. And I've had to build a lot of stuff! Lol. Despite the awesome instructions, I still managed to screw something up. It was entirely my fault, and I reached out to customer service to order a new replacement wiper, admitting that this was my mistake, and within 20 minutes of sending the customer service email, I received a response back that a new one was on the way - on the house! Amazing support and service! So happy with my experience.