Monitech Ignition Interlock SystemsReviews of monitechnc.com

Spoke with a customer service representative named Lauren Draper. Probably the best service I’ve had on the phone, ever, I’m 37. She’s 95% of the reason why I’m giving 5 stars

Great and big help

The customer service was great. The rep I talked to was very friendly and helpful. Definitely deserves a raise!

Wonderful service

For once your company sucks you don't call on that people know if the plant going to be open or not one representing me give me one date and time I called back to confirm my appointment they telling me I don't have no appointment I've been wasting gas wasting days from work dealing with this company right here what I'm dealing with I need a refund for getting my truck towed there and back

Monitech is, by far, one of the worst companies I have ever dealt with when it comes to customer service. Unfortunately, the customer service issues are only the beginning when you are dealing with faulty equipment and installation problems that can potentially result in serious damage to your vehicle. The absolute least this company could do is provide efficient, timely customer service, follow up when they tell customers they will, and properly staff their contact centers with supervisors so that legitimate customer concerns can actually be addressed. Even when you provide the documentation Monitech itself requests for reimbursement, be prepared for an exhausting runaround. You can call repeatedly, provide receipts, provide repair documentation, explain the situation over and over again, and still struggle to get anyone to take meaningful responsibility for resolving the issue. What makes this especially disturbing is that many of Monitech's customers are simply trying to comply with the law and get their lives back on track. Instead, customers can find themselves paying continuous monitoring fees while also dealing with repeated repair-shop visits, towing expenses, and other unexpected costs. I understand that no device or system is going to function perfectly 100% of the time. Mistakes happen. Equipment fails. Installations can go wrong. That isn't the part that matters most to me. What matters is what a company does after something goes wrong. In my experience, Monitech initially gives you the impression that they will do the right thing by you—and then the excuses, delays, transfers, and lack of follow-through begin. Customers shouldn't have to fight this hard just to get a company to acknowledge a legitimate problem and take accountability. Monitech does not practice proper business ethics at all!

Truly disgraceful customer service. The tech could not care less to help trouble shoot my device which was not functioning properly. Shop closed without explanation on a day when I had a recall. Hence I was permanently locked out and had to pay $50.00 for an override code. I asked why the shop was closed when clearly they should have been open and he said 'none of your business. Awful place. Do not use Monitech.

I would give Monitech zero stars if I could. This is by far the WORST company ever. I work with the public and my car is a necessity every minute of every day. I had work done to my car and MONITECH would NOT give the technicians the correct code for 6 days to work on my vehicle. My car sat for 6 days and I was forced out of work for this time. Every representative was rude and barely spoke broken English at the very best. After my car was finally fixed it took Monitech another full day to get my box back to working condition. Never once did they offer any help or understanding for me being forced out of work. They are by far the WORST company!!! I know that I made a mistake in my past in which I’m required to use this God awful service, however it should not be allowed to act and treat customers as they do. I will be reporting them to the BBB.