Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
770 reviews
Monitech Ignition Interlock SystemsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Monitech Ignition Interlock is an authorized ignition interlock provider in North Carolina. With over 30 company owned locations from Ashville to Wilmington, we can install and service your interlock quickly and easily. Our knowledge of North Carolina interlock and DUI law keeps you in compliance with state regulations and gets you back on the road quickly and easily.
Monitech Ignition Interlock Systems (monitechnc.com) has 770 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
770 approved reviews, newest moderated first
Great customer service! Was friendly and set my appointment up in just a few minutes.
By KIMBERLY C.
Response from Monitech Ignition Interlock Systems· May 27, 2026
We really appreciate you taking the time to highlight Kristina. Providing excellent customer support is a top priority, and it’s wonderful to know that they made a positive difference in your experience.
Wait time too long, but customer service was good.
By Erica
Response from Monitech Ignition Interlock Systems· May 25, 2026
We’re thrilled to hear that Stella provided such great support! Recognizing our team members for their hard work is one of the best parts of what we do, and your feedback will absolutely be shared with them.
Absolutely terrible experience. The technician did not know how to install the device and could not answer any questions. I will be using intoxilock instead.
By Madeline
Response from Monitech Ignition Interlock Systems· May 22, 2026
We’re so sorry your appointment wasn’t the smooth experience it should have been. We’ve shared your feedback with our field management team, and someone will be reaching out.
The guy was friendly and promptly addressed my issue.
By STEPHEN P.
Response from Monitech Ignition Interlock Systems· May 20, 2026
Thank you for sharing such kind words about Jose. Exceptional service is what we strive for every day and knowing that your experience reflected that means a lot to us.
I received a violation while my car was being repaired at the dealership. The dealership called and got the unlock code and followed normal procedure for working on cars with interlock.I still got charged a 75 dollar violation. You can dispute through email in which they hardly ever respond.The interlock will not beep on arrival blow, Therefore you will up spending a ton of money on arrival blow violation.
By CORY J.
Response from Monitech Ignition Interlock Systems· May 20, 2026
We take compliance seriously, which is why every bypass request must meet state requirements. Our team keeps thorough documentation and verifies details with your mechanic so that you remain fully protected under your program. However, all activity still must be recorded, and violations must still be logged, as required by the state. A Monitech Resolution Manager will be reaching out to walk you through the settings, answer questions, and provide any support you may need.
he was fast and nice.. little hard to hear
By MICHAEL C.
Response from Monitech Ignition Interlock Systems· May 12, 2026
We truly appreciate you highlighting Jose. Our team takes pride in providing excellent support, and it’s great to know their efforts stood out to you.
The amount of tech service gave me an opportunity to get my license back I'm very appreciative then and thankful for them and I look forward to doing more business with them and make sure with my friends and spreading the word for them
By BRIAN E.
Response from Monitech Ignition Interlock Systems· May 8, 2026
We’re so glad you had a great experience with Ric. At Monitech, we know that every interaction matters, and it’s wonderful to hear that their support made a difference for you.
Mr. Torres was extremely helpful in my difficult situation. I have had the unit installed since October 28th of 2025, I’ve seemed to have had not much positive experience with the unit itself ( issues with completing the tests on first try), possibly due to asthma issues and also with inconsistent blow technique. Through the past 7 months dealing with this has been a nightmare, but Mr. Torres informative help actually relieved my stress and anxiety today, he was courteous, professional, friendly, and deeply informative, I’ve not had a better customer service experience in my entire life. As I explained my multi layered situation with issues with the unit, life circumstances and the fact of after 3-4 attempts on arrival tests before the 5 minute countdown completes (around 3:30) the unit will shut itself down automatically throwing a violation which in result ends up costing the user $50 for an override code, so essentially my vehicle has sat still for 2 months at a time to avoid this costly situation which I feel as though is somewhat a health complication of mine with asthma and somewhat an issue with the unit not performing the way it is supposed to, if it weren’t for Mr. Torres today and his patience and understanding I most likely would’ve been requesting an apartment for permanent removal of this device, just feel like there’s not been a win with trying to do the right thing in my experience with this device and the complications it has caused financially and mentally while being sober for over 2 years, that these types of stressful situations could the the catalyst for many to backslide into old habits, that got us in this situation to begin with. Thank you Mr. Torres your kindness it meant a lot today and you make a difference.
By Anthony P.
Response from Monitech Ignition Interlock Systems· May 7, 2026
It’s great to hear that Alberto was able to assist you so well. Our team is dedicated to supporting our customers every step of the way, and your recognition reinforces the effort they put in every day.
