Modani FurnitureReviews of modani.com

Modani’s furniture is beautiful, and their customer service is world class! The delivery team let me know when they were coming, and were very professional. Karla J. from Customer Service was super helpful and super timely with any questions or needs that I had.

I visited the Los Angeles store and worked directly with Harry Santiago to select the tables. Because these are extremely heavy marble pieces, I specifically asked before purchasing whether delivery included bringing the items into the space and unpacking and setting them up. I made it clear that this was critical due to the weight of the pieces. The sales consultant confirmed that this service was included, a sales order was created, and I paid in full based on that confirmation. The delivery notification process leading up to the scheduled delivery was unprofessional and poorly communicated, with very little proactive outreach. I overlooked this because I was excited about the pieces and trusted the information provided at the time of purchase. On the scheduled delivery day, the delivery team informed me that they would not unpack or assemble the tables. This directly contradicted what I was told in the showroom. I immediately contacted customer service and spoke with Carla, who refused to provide any additional identifying information and was dismissive throughout the call. She repeatedly stated that my only option was to refuse the delivery and told me that this issue did not qualify for escalation. Despite multiple requests, she refused to allow me to speak with a manager. I explained multiple times that refusing the delivery was not my objective. I was requesting the delivery service I was explicitly told would be provided. One component of the table weighs approximately 110 pounds, and I have no ability to lift or move it safely on my own, which is why I specifically confirmed the delivery and setup details prior to purchase. Carla ultimately told me to contact the showroom to “figure it out there,” which is not an acceptable or professional solution during an active delivery. I then spoke with Nathan at the showroom, who attempted to help find a resolution. However, I was again told that refusing the delivery was the only option. As a result, the delivery was refused, and I am now without the product I paid for and without any resolution in place. This entire experience reflects a serious breakdown in communication, customer service, and accountability and should be reviewed and addressed immediately. Lauren

Customer Rep was very helpful and knowledgeable about my problem She went above and beyond to solve my issue quickly and stress free. Very professional.

Karla at customer service responded quickly however I find the Modani company to be disappointing. Delivery issues many times furniture promised and not delivered. Sales people have little ability to help once they take your cc number. Could be a better experience if things were smoother on delivery and quality. But today Karla at customer service did her job.

I bought a furniture that did not fit my place. I had no problem exchanging it for the one that fit my place. Very pleased with customer service.

Horrible customer service. Crooked policies. And delivery vendors are untruthful. I would never buy anything from these people. Aldo delivery times not accurate. No customer service phone for online. Stores want nothing to do with helping u. Just a joke. Drivers refused to deliver on false pretext and they tried to charge 10% fee. Bad sale! I returned all pieces ordered because i couldn't coordinate delivery. Then unable to talk to anyone. If someone had dealt with this correctly. Not tried to nikel and de us on 300 dollars. On 6k in orders.

If I could give ZERO stars I would. On September 1, 2025, my husband and I ordered a table and six chairs at Modani Furniture Garden City for the price of $4519.61, which included an extended warranty and white glove service delivery. The products were delivered on September 17, 2025. The day of delivery, we noticed that the table had not been assembled properly, as it was visibly slanted. We contacted the store manager, Rick Ramcharan, to report the issue. He advised us to file a claim with the warranty company, Extend, which then sent two technicians to address the problem. However, the technicians did not fix the issue, and the table remained slanted. They incorrectly claimed that the problem was due to an uneven floor. The technicians were supposed to remove and adjust the top section of the table, as described in the instructions, but they failed to perform this work. Modani Customer Service closed the case based on a technician's report that inaccurately described the work performed. The report stated: "Service tech uninstalled extending tables, tech adjusted and reinstalled top table mechanism and rails properly in close position and extended position and reinstalled extending tables." This description was incorrect. The technician neither adjusted nor reinstalled the top table mechanism. They also did not uninstall the leaves as claimed. Instead, they simply used a wrench and an Xex key to adjust the height of the screws on both leaves of the table. They never touched the middle section of the table, which is where the actual problem lies. We sent responses to Rick and Modani customer service and no one has bothered to send us a response to rectify the issue. Instead, they are choosing to ignore paying customers. Now we are stuck with a clearly visible slanted table. I would NEVER recommend Modani to anyone.

Xavier diaz was is the best sales person. Best experience at this store good prices and nice furniture. This is my forever going to furniture store. Ask for Xavier he will help you!