Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
393 reviews
Modani FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.It's all about #howYouModani; we merely handle the rest.
Modani Furniture (modani.com) has 393 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
393 approved reviews, newest moderated first
I ordered on line a white sofas. When it arrived it was cream. Cameron store manager at Jacksonville after seeing pictures agreed, "it suppose to be snow white!" Customer service begged to differ at the sofa fits into there color scheme. Basically, we don't care. Deal with it! Buyer beware. They don't care about there customers.
By Lawrence M.
Center support leg on my Gabriele King Bed broke under normal use in less than two years. It’s a structural part made of plastic. Modani denied help because it was outside warranty, said the model is discontinued, and offered no specs or replacement options. Disappointing durability and poor post-purchase support.
By Vinay D.
I love my furniture. The delivery was seamless as well. One of the funny pieces didn’t work for my space and Brigitte at customer service helped me solve the issue. She was fast, friendly and efficient. I would 100% shop with them again!
By Evangeline N.
Awesome service provided by Vanessa
By Kapil B.
We recently bought two items from Modani. We had a small issue with one item, but Karla B was so helpful and made everything easy and stress-free. Really appreciate her support. Thank you, Karla B!
By Sonia S.
Vanessa was very helpful and responsive throughout the process. She assisted me with my refund request and kept me informed along the way. While the situation required follow-up, I appreciate her support in resolving it. your
By Mi J.
Very good customer service , even with the problem I had and my furniture came in one corner broken. I was not worried at all because. The sales rep of Customer service Karla B was amazing. Kept on checking and kept on giving me different alternative to be happy even that the furniture came defective. She’s awesome. That’s how you do a job.
By Nancy
The service technician was prompt and courteous. Additionally, the repair work was excellent and beyond my expectations. I would not hesitate to shop with Modani for future purchases.
By Cindy S.
