Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
393 reviews
Modani FurnitureSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our aim at Modani is not to become just a furniture store where you purchase your living room décor, bedroom design, or accent furniture. We want to be the place where you start your life, which is why we create beautifully-crafted furniture for the lifestyle that you’ve always wanted.With two ways to shop -- our furniture stores and online -- we make your happiness and convenience our top priority. Our modern furniture is created to honor the designs of the past while reflecting this wave of design future – and that motto stands for whether you are shopping for a sofa and other pieces of living room furniture, a new chair, a desk, or even wall décor.We create at our headquarters and involve all members of our team in the design process so that each item is as unique as your place of dwelling. It is that sort of passion that makes us the best furniture store to find modern home decor. Add this principle with our affordable prices, our expert design consultants, and white glove delivery on any item that we have in stock, and we became the smartest way to buy contemporary and modern home furnishings in the country.It's all about #howYouModani; we merely handle the rest.
Modani Furniture (modani.com) has 393 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
393 approved reviews, newest moderated first
Modani hid the fact that the couch we ordered was on backorder until days after purchase. They tried to remedy this only with the offer of a different couch, which was quite literally ugly. I tried to leave a review warning other customers of this scam, however their website moderates reviews so I am sure it will never be seen.
By EJ
One of the doorpanels of the closet I ordered was crooked. For the past 4 weeks I have been trying to contact them. Phone is not answered, whatsapp help does not respond, e-mails are not answered. If you have a problem with their products, you are on your own. I would highly recommend to stay away from this company! Edit: one month after order, still not able to contact anyone at Modani!
By Erik J.
I’m an interior decorator and designer. I bought a dining room table 2 months ago for $3000. They came and installed it and it was working. The first time I tried to use it myself the mechanical mechanism did not work with the remote control or manually. It was stuck half open I called them for service. They said that their policies only seven days for warranty. They were very rude and short with me and they refused to send anyone to repair it although I offered to pay for a service charge. Now I have a table , that doesn’t work and it’s mainly to the junkyard. I will never buy or recommend to any of my clients Modani furniture no matter which state my clients are in.
By Maha J.
KOOP HIER NIETS! Tijd geleden een bestelling gedaan maar het product kwam maar niet binnen. Bestelling geannuleerd echter al wel betaald. Ze reageren nergens op. Ze zijn telefonisch niet te bereiken en ook reageren ze niet op de mailtjes/appjes. Ze willen het geld niet terug geven. Gaat om 600 euro. Het zijn echt oplichters. Heb het idee dat ze bepaalde slechte reviews ook verwijderen. Ik heb het idee dat ze financieel in zwaar weer zitten want ze doen geen terugbetalingen meer
By Juliette
Warning! Do Not Buy Modani OUTDOOR FURNITURE (especially if you live in Florida) . Delivered last week. Wood stain washed out from golden brown to light bleached look, and that has stained cushions, wood discolored with stains, Cushions hold water like a sponge. We have purchased many many thousands of interior furniture . When I called customer service they informed me you have to cover all the outdoor furniture until use (seriously!!, no one ever mentioned or I wouldn't have bought it) . Its 1 week old!! I was then told I can "sand" my brand new furniture down and re-stain it/waterproof it and it should be fine. Or pay a 35% restocking fee. Ridiculous. They lost a good customer over this. I will be canceling the other 3k in orders I have with them . Don't sell something you know wont last in Florida climate not tell the customer a critical item that its cant take water or the outdoor climate we live in.
By MG R.
Do Not Trust Modani: Summary of why you should think twice before buying furniture here based on my recent experience. Friendly in the showroom but once they have the sale they don’t care. Definitely don’t risk any big orders with them bc they will do everything in their power to not help and to get as much money out of you as possible: 1) Sales team assured me they had a full refund 3-day return policy and THEY WROTE IT ON MY INVOICE. Then when I tried to return 4 chairs the day after I received them (I called, text, and followed up for 4 straight days before getting a response) they said I owed their 35% restocking fee and then said they would make it 25% for my trouble even though I have their commitment for a full refund if returned within 3-days in writing. The store tried saying a sales associate give me incorrect information but my gf was offered the same 3-day return at another of their locations. 2) Can't get their delivery dates right to save their life. Told us we would get our couch in 2 weeks and it took 6 weeks, we have a coffee table that was supposed to be delivered in September and we are told now "sometime in November" 3) Terrible follow-up, I have texted, emailed, and called the store and customer service daily for weeks for simple information 4) District manager Kseniya Milius takes no accountability for fixing issues and blames not being able to do anything on her own customer service department. In my case, she said I absolutely should not be charged a restocking fee and that her own customer service department is being totally unreasonable but just shrugs her shoulders and says there is nothing she can do. 5)No one above a three store DM level will reach out to you to matter what. Customer service is even worse. They only have a frontline worker text even when specifically told you want to talk to someone at a higher level. *I am in the process of trying to get a call from anyone at a senior level, or any level for that matter 😡
By Stephen H.
While they have good furniture, their service is terrible! Just very horrific! After three months, there’s no response! No response to my emails, no response to my calls. When I call customer service, I was told many times that I’ll receive a callback but absolutely nothing. Please don’t work with this company. They have a terrible customer service and never tell the truth. They will keep you unaware of what’s going on. No transparency with your orders even if you’ve paid thousands of dollars! Horrific!
By O.J.O
Oplichters!!
By Sbb
