Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
92 reviews
Mobility Scooters DirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mobility Scooters Direct is one the most popular and knowledgeable retailers for buying mobility aids including mobility scooters, electric wheelchairs, and power lift recliners. We sell medical-grade scooters by Pride Mobility, Baja Mobility, Golden, Afikim, and more.Mobility Scooters Direct AKA Mobility Direct is an A+ Nationally Accredited Medical Business with HQAA, with over 10 years in business. Mobility Direct is an active Florida state-licensed (AHCA) Durable Medical Equipment provider (DME). Mobility Direct is known for its smooth shopping experience with its non-commissioned sales representatives. Mobility Direct has an informational and educational YouTube channel displaying thousands of videos of product reviews, repairs, and much more. Mobility Direct's expertise is providing customers with the right product for their customer based upon your living conditions and criteria for your independent or assisted living needs.
Mobility Scooters Direct (mobilityscootersdirect.com) has 92 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
92 approved reviews, newest moderated first
GREAT CUSTOMER SERVICE. EASY TO ORDER. QUICK TURN AROUND
By DENNIS W.
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you for the great feedback! We’re glad to hear you had a smooth ordering experience, fast turnaround, and excellent customer service. We truly appreciate your business and support. — Mobility Direct
Edward Is an amazing employee who follows up with customers to make sure the product is meeting expectations and that there is nothing else they need. he is always pleasant and professional and as a result I recommend your company to my friends as well as the products you sell. Shirley B Kissimmee
By Shirley B.
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you so much for taking the time to share this feedback, Shirley. We’re thrilled to hear about your experience with Edward. He takes great pride in following up with customers and making sure every product meets expectations, and your kind words truly reflect his professionalism and dedication. We sincerely appreciate your recommendations to friends and your trust in our company and the products we offer. If there’s ever anything you need, Edward and our entire team are always here to help. -Mobility Direct
They were really awesome at every part of my scooter purchase, including when I had an issue. Will buy my next scooter from them again. Thanks Julius!
By James
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you for the kind words and for sharing your experience. We’re glad to hear that our team was able to support you throughout every step of your scooter purchase, including when an issue came up. Julius will be especially happy to hear your shout-out, he takes a lot of pride in making sure customers are well taken care of. We truly appreciate your trust and look forward to helping you again when the time comes for your next scooter. — Mobility Direct
I have only rave reviews about this company and the people who work there! They made everything simple, efficient and awesome. We love our scooters! They were delivered in perfect condition, on the day they were promised so we could leave on our vacation the next day. The scooters were flawless. They are sturdy and dependable! We take them everywhere we need to be; ball games, shopping, and on picnics. This was one of the very best decisions we have ever made for my 91 and 87 year old parents. I am only 63 but I had to buy a Revo so I could keep up with them. We are completely happy!
By Myra C.
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you for such an incredible and meaningful review. We’re honored to know that the scooters have made such a positive difference for your parents and your entire family. Hearing that everything arrived on time, in perfect condition, and helped make your vacation possible is exactly what we strive for. Mobility is about independence, confidence, and staying connected to life, and it’s wonderful to hear that your family is enjoying outings together again. We also love that you grabbed a Revo to keep up with them, that says it all! Thank you for trusting Mobility Direct with such an important decision. If there’s ever anything you need, our team is always here to help. — Mobility Direct
I spent countless hours researching mobility scooters before choosing the Golden Buzzaround Carry-On HD GB220, which I purchased from Mobility Direct—and I’m so glad I did. This scooter has truly changed my daily life and business travel. I’m a frequent traveler for work, and the larger battery handled a full day trip from Winnipeg to New Jersey via Toronto without issue. Since getting it, I’ve been able to enjoy concerts, attend four NHL games, and even make casino trips with friends. It’s given me my social life back. I chose Mobility Direct because their online videos were incredibly helpful and trustworthy. My scooter was on back order when I ordered it, but they kept me updated every step of the way, and it arrived exactly when promised. Their follow-up service afterward was just as impressive. Absolutely five stars—no complaints at all. Highly recommend Mobility Direct!
By Orlando M.
When I was searching for a power chair, I wasn't sure about the type or features I needed. The staff at Mobility Scooters took the time to answer all my questions. Ultimately, I chose the Jazzy model, which fits my needs perfectly. A few months later, I accidentally damaged the arms, but I was able to easily order two replacement parts. I would highly recommend Mobility scooters, and check their YouTube channel very informative.
By Michelle T.
When i called to order this it was a great experience. She was so very helpful. After that it took forever. There was a problem getting the battery from the factory but once it was corrected they shipped it no problem. It works great. I use it neatly every single day. The battery doesn't last a long as I would hope but it run great and I've had no trouble.. I got the afikim c4 with a roof and windshield.. looking forward to using it this winter..
By Be H.
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you for sharing your experience and for your patience during the ordering process. We’re happy to hear that your initial ordering experience was a positive one and that, once the battery availability issue was resolved by the manufacturer, your Afikim C4 was shipped and is now serving you well. It’s great to know you’re using it daily and that it’s performing reliably. Battery runtime can vary based on usage, terrain, rider weight, and accessories such as roofs and windshields, but we’re glad to hear the scooter itself has been trouble-free. If you ever have questions about charging habits or ways to maximize battery life, our team would be happy to help. We appreciate your business and hope you enjoy many comfortable rides, especially this winter with the roof and windshield. — Mobility Direct
I spent many hours reviewing pros and cons of various scooters available and companies to purchase same. Mobility Scooters Direct completely fullfilled my needs in providing the most videos that helped in my decision. I decided on an Afkim C4 scooter. The price was negotiated to my satisfaction, the sales personnel were helpful,personable and knowledable. I could not be more satisfied with my purchase. The scooter has performedf well, so far no problems what so ever. I realize this sounds too good to be true but I could not be more satisfied.
By duane T.
Response from Mobility Scooters Direct· Jan 9, 2026
Thank you for taking the time to share such a detailed and thoughtful review. We’re truly glad to hear that our educational videos helped you make a confident, informed decision—that’s exactly why we invest so heavily in creating them. It’s also great to know that your experience with our sales team met your expectations and that you felt the pricing process was fair and transparent. The Afikim C4 is an excellent scooter, and we’re happy to hear it’s performing well for you so far. Should you ever have questions, need support, or want guidance in the future, our team is always here to help. We sincerely appreciate your trust in Mobility Scooters Direct and your recommendation. — Mobility Direct
