Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
5,712 reviews
MobileHelpSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MobileHelp® medical alert systems are integrated with nationwide wireless voice and data and GPS technology to provide real-time medical monitoring services and location tracking. In an emergency GPS tracking can pinpoint your location, which allows emergency assistance to reach you quicker. MobileHelp® Mobile Medical Alert Systems keep seniors safe at home and while away. Affordable, BBB backed, medical alert systems.
MobileHelp (mobilehelp.com) has 5,712 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
5,712 approved reviews, newest moderated first
Paula Briggs was very helpful in explaining how the system works and in answering all my questions, I like her.
By Melinda R.
Response from MobileHelp· Mar 14, 2024
Thanks for the kind words and for being a valued part of the MobileHelp family.
Stacie was very informative and patient. We went through many different issues and possibilities I enjoyed speaking to her and she made the process painless and easy to understand.
By Janet V.
Response from MobileHelp· Mar 14, 2024
Thank you for your review of our service! Your positive words mean a lot to us!
Tom was very kind and helpful! He made the process quick and easy!
By HEATHER S.
Response from MobileHelp· Mar 14, 2024
Thank you for your comments! If you ever need us, please don’t be afraid to reach out.
Very informative and pleasant
By Pamela S.
Response from MobileHelp· Mar 14, 2024
We appreciate your comments! We value you as part of our family. If you ever have any questions or concerns please reach out.
I spoke with Rick, who was very helpful. He answered my questions and even asked me about things I hadn't considered. I wanted to research more life-alert companies before making my decision. After doing this, I had no regrets about choosing Mobile Help. I will gladly tell anyone of my experience.
By customer
Response from MobileHelp· Mar 14, 2024
Thank you for sharing your feedback! Others can benefit from what you have to say.
I had great customer service. They explain things to me thoroughly and I feel much safer now that I have this service.
By shirley C.
Response from MobileHelp· Mar 14, 2024
We are happy to have you as part of the MobileHelp family! We are here for you whenever you need us!
Device not delivered. Now there's a problem.
By customer
Response from MobileHelp· Mar 13, 2024
We received your review and we apologize for any inconvenience regarding the delivery of your order. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we are glad to see that you were able to connect with our Customer Care team for assistance with your order. Please do not hesitate to contact us should you need any further assistance. You can reach us directly at 877-827-6207. We look forward to speaking with you soon, thank you for being the most valued part of our MobileHelp family.
Instructions concerning drop box confusing. Had no idea what you were talking about
By customer
Response from MobileHelp· Mar 14, 2024
Thank you for your review of our service. We apologize for any confusion you experienced with the lockbox. Please do not hesitate to contact us should you need any assistance. Our Technical Support team is always happy to help and can be reached at 877-827-6207.
