Worst bank ever
Worst bank ever! I wanted to open an account and they says it takes 12 weeks just to check and review if I’m eligible to have an account with them! This is ridiculous!
By T E.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
269 reviews
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Metro Bank is listed under Banking & Money in Birmingham, Alabama.
Metro Bank (metrobankpc.com) has 269 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
269 approved reviews, newest moderated first
Worst bank ever! I wanted to open an account and they says it takes 12 weeks just to check and review if I’m eligible to have an account with them! This is ridiculous!
By T E.
Absolutely useless bank.still waiting for bank transfer three days later after been told it would take two hours ..going to.tskeyomey out and close account .they are so in professional .don't use this bank
By Donald
Worse bank ever, they close my account because they suspect me of fraud 😁😁😁 with my £2000 monthly.
By All
Customer service on the phone is awful. Not using it anymore rather go to the branch… Wanted to transfer money from one of my accounts to another one (within Metro Bank!) and that took 6! calls and still had to make a personal visit. They always saying that they call back in the next 48hours (which is a joke on its own….) Last time wanted transfer money from abroad to my account and that was not possible as the account was blocked. When phoned metro they said is nothing wrong with it… had to give up on that point. Life is too short to deal with these kind of banks. Not sure what happened with them. Few years ago my experience was good with them but now even the one star is generous
By Vilmos S.
You can improve by closing your banks
By Edwina
Shocking bank. Refusing to pay my money. They have made me feel like a criminal Keep moving the goal posts.
By Alison
Metro Bank couldn't resolve a straight forward deposit into my account which came in from my colleague and friends yet I used much more than he lend me over a period of a week blocking my card and my account, leaving me no funds to buy food or travel or anything. Even after several emails the the specific fraud team with the person lending be the money on the email they still haven't removed the block and I am still without funds to live. Metro Banks support team and customer service seems to be a place where things work according to Thier pace and Thier weak infrastructure and even worst Barber shop mentality . I urge anyone to reconsider joining them and research other banks..no wonder Metro bank have fewer branches . Pathetic and hope what they putting me through they would loose a million times over.
By Luthpie M.
I have been trying to get access to get access to my account since APR 6. Every time I call I am told that someone will call me back and they never do. So far I have been waiting 22 days to access my account. Given that Bank Holidays are coming up I guess it'll be another week of waiting. This is the most unprofessional organisation I have ever dealth with!
By Alan