We haven't had to use the 'button' but…
We haven't had to use the 'button' but feel safe knowing my husband can push a button for help if he needs it. Thank you
By Marion E.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
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1,456 reviews
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Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
We haven't had to use the 'button' but feel safe knowing my husband can push a button for help if he needs it. Thank you
By Marion E.
Everything about the device worked fine. The paramedics came quickly once when the button was pushed by accident!
By Maureen
This last unit you sent has been fine, but you charged me a lot for the first one that never worked right, After quite some time someone realized I'd been sent an AT&T unit which doesn't work well in my area. They switched me to Comcast and I've had no more problems with the unit and I've been charged MUCH less for it. I don't want to switch to another one
By Jane
It has been nice to have the security of this device and every time we’ve tested it the responses have been quite prompt.
By Dawn P.
My device stopped working after about three weeks. It wouldn't take a charge. It no longer had voice communication. I have asked for my money back. We'll see how that goes
By Nancy B.
Fortunately, we have not needed to use it for an emergency. When we tried it for a test, it took a little while to connect, so that was a concern.
By RICHARD W S.
BEWARE!! This company is a serious SCAM DO NOT give them your credit card! They will steal money from you forever They are A CRIMINAL ORGANIZATION My mother suffered serious brain damage from falling and they never detected her fall 2 YEARS ago AND they continue to CHARGE my card -
By lea C.
Easy to access help
By Cheryl S.