It works well.
It works well. Thank goodness I haven't had to use it.
By Mr Richard C.
Response from Medical Guardian· Jun 12, 2026
Thank you for your review, Richard! Glad we can provide peace of mind, even if you haven't had to use your device.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
1,456 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
It works well. Thank goodness I haven't had to use it.
By Mr Richard C.
Response from Medical Guardian· Jun 12, 2026
Thank you for your review, Richard! Glad we can provide peace of mind, even if you haven't had to use your device.
My husband and I are very pleased with our purchase. We found the sales staff to be very knowledgeable and answered all our questions. We appreciate that we didn’t feel pressured to make a decision. We like the small size of the units and I like the smaller, ladylike nylon cord. We had additional questions when our units arrived and customer service walked us through effectively. Have recommended to others!
By Judy B.
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience and kind words, Judy! We are so glad you and your husband have had a good experience with your devices and our team.
When my Guardian broke and could not use it, the company replaced it with no trouble. When I needed your services, you were right there for me.
By Ann K.
Response from Medical Guardian· Jun 12, 2026
So glad we were able to assist you, Ann!
Medical guardian responds in less than minute when I press the button.
By Anne
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Anne!
Bought a necklace and paid for a whole year for my best friend. I’m in South Texas and she is in New Mexico. I felt so helpless. This item has helped her not be stuck on a very cold floor until someone called or came by. It paid for itself the first time she fell. Thank you. Deana O
By Deana O.
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing, Deana! We are so glad we were able to be there for your friend, and provide you with peace of mind while living far from her.
Customer service
By Raudman
Response from Medical Guardian· Jun 12, 2026
Thank you for your review!
The person,with whom I spoke, was very helpful and resolved my issues.
By No N.
Response from Medical Guardian· Jun 12, 2026
So glad you had a positive experience with our team! Thank you for sharing.
We have not had to use the emergency service thankfully but continuing information and service have been appreciated.
By Donna