Peace of mind
Device works as advertised and customer service is great. I am glad I got it.
By Julia
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Julia!
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Average
1,456 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Medical Guardian’s mission is to provide an affordable and reliable medical alert service to all those who wish to live an independent life, regardless of their limitations. Whether our customers are looking to remain safe in a medical emergency such as seizures, stroke, or heart attack, have limited mobility, are at risk of falling as they age, or are afraid to live alone because of home invasions or fires, Medical Guardian guarantees to be there to protect them.
Medical Guardian (medicalguardian.com) has 1,456 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
1,456 approved reviews, newest moderated first
Device works as advertised and customer service is great. I am glad I got it.
By Julia
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Julia!
Great communication, easy to use, reliable. Peace of mind.
By Stokes
Response from Medical Guardian· Jun 12, 2026
Thank you for your kind words! Glad we can help provide peace of mind.
Fast reliable responses.
By Nelson R K.
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your experience, Nelson!
Quick to resolve my problem with charging device
By Jordan
Response from Medical Guardian· Jun 12, 2026
So glad we were able to help you resolve your issue, Jordan!
Prompt response and very courteous.
By Gwendolyn H.
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing, Gwendolyn! So glad you've had a good experience with us.
Not sure what this is about. All is ok.
By Perry
I reached out to Medical Guardian via their website. I couldn't reach information without filling out their form. They called me via that form information. The sales person was fast talking, kept repeating information, did not allow space for me to ask question, gave false flattery. When I asked that the information be sent to me, he agreed. Nothing ever arrived. The next day another sales person called. I explained that we'd gone with another company and why. The next day another sales person called, the next day another. All of the calls came through caller id as calls from my city. Aggressive sales tactic, dishonest approach, refusal to address the notes given and unrecorded. If they'd been dealing with my elderly loved ones they probably would've made the sell just by pressure. It's predatory.
By Joann
Response from Medical Guardian· Jun 12, 2026
Thank you for sharing your feedback, Joann. We'll be sharing this with our team to help improve our approach.
One push on the pendant button and help arrives within 10 minutes. Have needed them after falling 3 times with once required hospitalization. I would not be without this devise.
By Ellie
Response from Medical Guardian· Jun 12, 2026
So glad we were able to assist when you needed it most, Ellie! We hope you are doing well now.