Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
557 reviews
McGee & Co.Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
McGee & Co. was created in a spare bedroom with lots of big ideas and no room for fabric samples. After many late nights of brainstorming and collaboration, husband and wife team, Syd and Shea McGee decided to take what was a small business for a stay-at-home mom and turn it into something much more.
McGee & Co. (mcgeeandco.com) has 557 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
557 approved reviews, newest moderated first
No one confirmed when the item was to be delivered. No one confirmed once it was delivered. The delivery company left a wooden box in the driveway and left.
By Robert P.
Response from McGee & Co.· May 4, 2023
Hi Robert. We are so sorry to hear this! We are looking into this internally with our carrier to work to improve our delivery experience!
I like the products. However, shipping and handling is way too expensive and they also charge for return shipping. For this reason, I will no longer be shopping from here.
By Kylie
Response from McGee & Co.· May 4, 2023
Hi Kylie! Thank you for taking the time to leave this review. We are actually currently in the process of optimizing our shipping rates across the board. We hope to see major improvements!
Items never shipped despite multiple emails that they had. Had to contact customer service multiple times across all of their channels to get a response. Was eventually refunded but took forever and very disappointed at the excuses this company made as to why my order hadn’t shipped several weeks after placing.
By C. H.
Response from McGee & Co.· May 12, 2023
Hi Christine! Thank you so much for providing this feedback regarding your negative experience. We are so sorry to hear of your delayed order and negative experience. At the time, we were in the process of upgrading our technology and teams at our fulfillment center, which cause near-term delays. We did cancel and refund your order as requested, but we are so sorry this didn't ship in time! We have improved our systems, and hope to make this right for you in the future!
As you read through each of the replies to the reviews over the past two years you get the impression that McGee and Co have been sincere about improving their shipping process and customer service interactions however, all of the comments about poor customer service and shipping are still accurate. Nothing has changed. I wish I would have read through the reviews before we ordered a piece of furniture because everything that is described in these reviews happened to us. To be fair, I will complement Gabby, manager in customer service for finally resolving the issues and refunding our shipping charges for the extreme delay. She finally made arrangements for our item to be delivered locally from their warehouse after learning that our order was lost. McGee and Co is located in Salt Lake City so you would think they could figure out how to deliver an order locally to a customer in their own city but they can’t even do that. We would never order anything again from McGee and Co. Their shipping tracking system is worthless as it provides no real-time tracking information. They really need to overhaul their entire shipping process and consider changing their third party shipper and train their customer service agents on how to follow up with their customers in a timely manner.
By Scott L.
Response from McGee & Co.· Apr 24, 2023
Hi, Scott! Thanks for taking the time to recount your experience with us. We truly apologize and regret it was a negative one and that you were impacted by these issues. We have been working internally with our Fulfillment Center, Home Delivery, Customer Experience, and Tech Teams as well as our third-party carrier to make improvements to our tracking and transactional emails, shipping and logistics, and overall customer service. We are happy this was ultimately resolved but understand the areas in which we need to review more thoughtfully and are committed to continuously making improvements through all facets of the business to enhance the customer experience.
Do not buy anything here. They false advertise the color of their tables and would not allow for a free shipping return. I waited 5 months for a damaged table.
By Lynn C.
Response from McGee & Co.· Apr 24, 2023
Hi Lynn! We are so sorry to hear about this! We have requested additional information from you so we can reach out directly and get this resolved.
I placed an order on 3/24/2023, it's now 4/16/2023 and my "in-stock" purchase still hasn't shipped despite repeatedly reaching out to customer service for updates/help. I was assured last week by customer service that the item I bought and paid for is in stock and would ship by the end of last week however, it still hasn't. The McGee and Co website says to allow 7-10 business days for larger items to ship - I'm currently at 16 business days for one dining bench and there's no end or help in sight. (The ordered was placed over 3 going on 4 weeks ago.) I will not order from McGee and Co again and would suggest you avoid it as well - it's not worth the headache. *UPDATE: 4/17/23* I cannot replay to McGee and CO’s response below (replied 20 minutes ago) However, for future potential shoppers; McGee and Co absolutely have not been in touch with me today/even replied to my last email asking for an update which was sent the same day as my original post here. McGee and Co has not provided an update with an expected shipping date for my, again, in stock item ordered on 3/24/23. My order is still listed as “unfulfilled” and I have not heard from them at all.
By Laura B.
Response from McGee & Co.· Apr 17, 2023
Hi Laura! We are so sorry you have had to wait longer than the promised lead time for your product. We are looking into this internally to ensure this does not occur again - we understand how frustrating this has been. We just received an update this piece will be shipping ASAP. Our Customer Experience Team has reached out to you to provide an exact timeframe. Thank you for your patience, and again, we are so sorry about this!
Please invest in your customer service. You shouldn’t call a number and get a “the mailbox is full” message every time you call. It’s been this way for years. Email is no better. We love the furniture but this might be the worst customer service of any company we have ever dealt with. It’s 2023, invest in a chat function or hire more remote CS agents to answer calls.
By Jared M.
Response from McGee & Co.· Apr 3, 2023
Hi Jared! Thank you so much for taking the time to provide this feedback. We are looking into this internally will certainly make improvements as needed as our customers' experience is integral to us, and we truly regret this disappointment. In the meantime, our chat function has been live for a couple of months and can be found in the bottom right-hand corner of our website!
Beautiful indoor/outdoor rug but outrageously overpriced for what it is. The website has beautiful items but the quality is not commensurate with the prices. Stay away or wait for a really, really good sale.
By Annie S.
Response from McGee & Co.· Apr 3, 2023
Hi Annie! We really appreciate your feedback! We will take this back to the appropriate teams to make improvements as needed.
