Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
Martoffes StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Martoffes is an online store specializing in practical, well-designed car accessories for everyday drivers. We focus on compatibility, reliable quality, and clear product information so you can choose the right fit with confidence.We ship directly from our international warehouse and provide tracking on every order. Our support team is available to help with product questions, fitment checks, and after-sales assistance to make sure you’re satisfied with your purchase.Our goal is simple: offer useful car accessories at fair prices, with a smooth shopping experience and responsive customer service.
Martoffes Store (martoffes.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
37 approved reviews, newest moderated first
The cellphone holder is not what I expected. I have tried to get a refund but have not been able to yet. I keep guessing if I ever will get this refund. They keep telling me they will get back to me with a resolution. I am begging to believe I will have to just write it off because of a bad decision to purchase this product. Thanks
By Stan R.
So I received my first one and it didn’t seem to fit it was loose and would move around so I sent them an email with video showing how it looks. They got right back to me and said they would send the right one for my car and a week later I received the new one and it fits like a glove. Thanks again
By willie C.
It described the item well and the phone holder for my 2024 Toyota RAV4 fit perfectly. I am very happy with this purchase.
By Scott
It fits great
By Jamie S.
My order was delivered in time and the mount was nice quality. I accidentally bought the wrong model year and they provided a solution very quickly.
By David W.
The holder wouldn't safely hold my phone, the company sent 2 more free to try. None ended up fitting my phone due to it being large. The company was quick to reply, try other options and end up issuing a refund. Excellent customer service.
By Trev
6.30: Received order and item did not come with all the parts. Contacted customer service Dany Green who stopped communication (7.2) after confirming the clip for vent was missing when sent to me. Was asked to send picture of my dash which I did and sent another picture when told my 1st picture was blurry. Dany stated: we can check if we have a better attachment that installs in another place and may work better for your car. UPDATE: (7.10) The back and forth with Dany shows me the type of company this is. You have my money so why do anything further to rectify your acknowledgment that there was a missing part to my order. Dany claimed 'already arranged a replacement for the missing part' on 7.5 and are waiting for tracking information. On 7.9 I asked for the details to return the item - what use is the holder when I cannot attach it anywhere in my car. I was offered $11 partial refund and I can keep the item. (the item I cannot use due to missing part). Dany went on to state: 'To clarify, we do have the vent clip part. It was not included in your package by mistake, and we apologize for that. Our intention was to send you the missing vent clip so you can use the product as originally sold.' and went on to state 'We can still send the missing vent clip to you free of charge and provide the tracking information once it ships. If you prefer not to wait for the vent clip, we can offer you a $15 partial refund without returning the item.' Make that make sense please - of course it is free of charge - you did not send me what was paid for. Later in the say they upped the refund to: We can offer you either of these options: We send you the missing vent clip part this week, free of charge. We issue a $18 partial refund, and you can keep the item without returning it. Today, I sent Dany the following: 'Yesterday was when I asked the terms for a return. Yesterday! And that was due to the fact that you still cannot provide me a shipping tracking number for the Missing item. When will you send me this information Dany. This is what I want to know. When will you correct your CONFIRMED error and sending me an incomplete product?' His response is to send me a tracking link that states: 2026-07-10 22:43:55 Arrived at origin facility---- 2026-07-10 09:50:54 Shipment information received Standard shipping. No urgency from the company. This issue has been going on since June 30. Did I mention Dany asked me to update my review to show resolution? On July 5th!
By CHANTELLE M.
Response from Martoffes Store· Jul 28, 2026
Dear Chantelle, We sincerely apologize for the frustration and confusion caused during this process. Your original order arrived without the vent clip due to a packing mistake on our side, and we acknowledge that resolving the issue took longer and involved more back-and-forth than it should have. We initially requested photos to confirm the missing attachment and determine the correct solution for your vehicle. The partial-refund offers were provided only as alternatives in case you preferred not to wait for the missing part. They were never intended to avoid our responsibility to complete your order. The missing vent clip was shipped to you free of charge and has now been successfully delivered. The shipment can be verified here: https://www.gofo.com/us/track?searchID=GFUS01061214386752 We also recognize that asking you to update your review before the replacement was delivered was premature. We should have waited until the issue was fully resolved. We are sorry for the inconvenience, but we are glad that the missing part has now arrived and your order has been completed. Kind regards, Martoffes Support Team
I ordered a phone holder for my car, it looked like it would fit , unfortunately it did not. I contacted the customer service on a Sunday, and they answered right away offered to find me a good one that would fit they went above and beyond try to find me one but in the end we realized my oddball car couldn’t get a custom fit one. They refunded my money right away. I would definitely recommend them and their shipping was quite amazing and informative. Thank you
By Deanna B.
Response from Martoffes Store· Jun 29, 2026
Dear Deanna, Thank you so much for your kind and honest review. We are sorry that the phone holder did not fit your car, but we truly appreciate your patience while we tried to find the best possible solution for you. Some car interiors can be difficult to match with a custom-fit holder, and we are glad we were able to resolve this with a quick refund. Your recommendation means a lot to us, and we are happy to hear that you were satisfied with our customer service and shipping updates. Thank you again for choosing Martoffes. Best regards,
