Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
37 reviews
Martoffes StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Martoffes is an online store specializing in practical, well-designed car accessories for everyday drivers. We focus on compatibility, reliable quality, and clear product information so you can choose the right fit with confidence.We ship directly from our international warehouse and provide tracking on every order. Our support team is available to help with product questions, fitment checks, and after-sales assistance to make sure you’re satisfied with your purchase.Our goal is simple: offer useful car accessories at fair prices, with a smooth shopping experience and responsive customer service.
Martoffes Store (martoffes.com) has 37 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
37 approved reviews, newest moderated first
Great Customer service. These guys went above and beyond. I ordered the wrong part and they made it correct. This was my fault when ordering. These guys are great. Product fits perfectly. Looks like it was factory installed. Kia ev6 2024 phone mount
By Dan G.
If they had a zero star would use! Parts description was incorrect, they wouldn’t give refund instructions and response was incredibly slow. After multiple emails finally responded with a return address in china. Will never purchase from them again.
By Donna B.
Response from Martoffes Store· Sep 15, 2026
Hi Donna, We are sorry to see this review, and we would like to clarify the situation for anyone reading it. You ordered the Mercedes-Benz G-Class 2019–2022 phone holder, which matched the model/year selected in your order. After you contacted us and sent photos of your 2021 G-Wagon dashboard, we discovered that your particular full-width screen configuration did not have a suitable edge for the screen-base version to attach securely. We explained that the buckle-base version was the compatible installation option for your dashboard. We then tried to find an easier solution for you, including offering a free replacement without requiring you to return the original product. When you preferred a refund, we eventually provided our China return address. We acknowledge that our responses during this process were slower than they should have been, and we apologize for that. In the end, we went further and issued you a full $38.97 refund without requiring you to return the product at all. You also told us by email that you would submit your review, “good or bad depending on the refund.” The full refund was completed, so we were genuinely surprised to see a 1-star review stating that we would not provide a refund. Of course, you are free to leave whatever review you feel reflects your experience, but we believe it is important that the complete outcome is also clear: you received a full refund and were not required to return the item. — Martoffes Support Team
Great customer service, great product!
By E C.
Thanks! Took awhile to arrive but didn’t know it was coming across border. Works good.
By Art
The phone holder I needed was clearly identified, and the order process was easy! The holder was easy to install, and performed flawlessly during a recent 1700 mile trip.
By Charles S.
The wrong product was sent. I got the one for the EV 5 not the EV 6. I wanted the one for the EV 6 it does not fit.
By Mark R.
Response from Martoffes Store· Sep 15, 2026
Hi Mark, We are sorry to hear that you received the wrong version. We checked our support records and could not find any email from you regarding this issue. If you had contacted us, we would have been happy to send you the correct EV6 version free of charge. Please contact us at [email protected] with your order number and, if possible, a photo of the item you received. We will check it and arrange the correct replacement for you. We are always willing to fix a problem when a customer contacts us. — Martoffes Support Team
Not what I ordered. Little help with return/replacement. Made everything difficult. Never purchase here again. Waste of time and money.
By James G.
I love the fit and terrific color match BUT....the corners on the larger panel poked through the cover material. I would appreciate a replacement.
By customer
