Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
62 reviews
Mark's ApplianceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1994, Mark's Appliance has remained a family-run appliance store with locations in Edwardsville and Jerseyville serving the St. Louis Metro-East area. We stand out from the competition by staffing in-house parts and service teams to make us a one-stop shop for appliance sales, service, and parts. Mark's is an authorized dealer of top brands like Whirlpool, Maytag, GE Appliances, Café, KitchenAid, Sub-Zero, Wolf, True Residential, and even Traeger Grills. Our electronic price tags automatically beat any Big Box store price, so you can confidently shop local while knowing you'll get personalized service at the lowest price.
Mark's Appliance (marksappliance.com) has 62 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
62 approved reviews, newest moderated first
Mike and Leanne were extremely helpful throughout my process. Very patient and kind when it came to some confusing items. They handled my problem quickly and efficiently. Props to them. Will definitely be using Marks Appliance in the future
By Drew D.
I've purchased from Marks Appliance for over 30 years and their service has always been beyond expectations. Recently, their technician Chad made three visits to solve a problem (of my making) when I was happy with the results of his first visit. Thank you, Chad, for your GREAT service and dedication!
By Andrew
Fixed dryer.. broke leg on unit and caused issues with washer as it's a combo machine... I called to tell them and they tried to charge me to diagnose the issue they created so I told them to forget it and they didn't care about the broken leg.... Not professional and there are many many bad reviews for this company so don't believe every site you see that says they are great bc I made the mistake of that seeing a site where they had all good reviews and thought oh wow... What a great company... Yeah they weren't accurate whatsoever.... It's your money... But proceed with caution... Recommend finding another business who deals with appliances
By Joe S.
I found dealing with Marks Electrical so pleasant from start to finish.The delivery drivers were Craig Ward and Aman were so pleasant and helpful and went above and beyond,nothing was too much trouble.Such a refreshing change,a very happy customer.Thankyou 😊
By Sian A.
The staff at Mark's Appliance proved to be extremely knowledgeable and helpful when we were choosing a new washer/dryer set. They presented various options to us and gave us detailed explanations of the differences between models. Their friendly and approachable demeanor made the entire experience truly enjoyable.
By Dominique R.
Simple, easy, helpful, and fast.
By Myles
Salesman was very knowledgeable about the products he was selling. Offered options to get us exactly what we wanted. Very professional, yet personable and friendly.
By Claire B.
Love shopping at Mark’s!
By Ryan B.
