Abt ElectronicsReviews of abt.com

Five-Star Service, Obviously: A Masterclass in Selling Used Appliances at New Prices" In December 2025, I purchased two washers and dryers. One malfunctioned four times; the other, twice. One was replaced. Hundreds of hours were sacrificed to calls and technicians. In January 2026, I bought a two-door refrigerator. It is deceased. The technician arrived yelling profanities at my door—I have the video. That, apparently, is their standard of professionalism. I was compelled to discard my food, as the store saw fit to communicate nothing. I have called repeatedly, at considerable personal cost, only to receive a fresh version of events with each attempt—from the maintenance man to the manager, no answer was to be found. finally I reached someone on Friday, they will fix my broken refurbished refrigerator in a month!!!! The drama continues, for they simply do not care. Three new appliances, broken within two and six months respectively. My conclusion: they sell used, refurbished, or returned goods. This is a scam store. Rather than having customers wait months for a part, they should do the decent thing and honor a replacement for these used appliances. Stay away—nay, flee—from this nightmare they will gladly install you in.

I purchased a GE dryer and it was delivered yesterday afternoon, 10/15/26. After installation and inspection, I found that it has scratches, was dusty, and fingerprints. The dryer that I paid nearly $1,000 for, wasn’t brand new out of the box!! Extremely frustrating and not satisfied!! How could you sell a loyal customer a used dryer!! I have purchased several items in the past, however, this is my last one. 😮

Exceptional service from Eva Debowski! Purchasing from Abt was a breeze thanks to Eva Debowski. She went above and beyond to help me finalize my payments quickly and expedited the shipping process so my order would arrive before my travel date. Her communication was immediate and efficient. Top-notch customer service—Abt has definitely earned a loyal customer.

The comments about ABT service are correct. They are undependable and repeated visits are necessary. They have fabulous showrooms and great products where you can compare many choices. But the custom kitchen and their service people are mediocre at best. Repeated calls back and forth to confirm the accuracy of orders in the Custom Kitchens Department were required to get a correct order. The installation people were prompt and clean and efficient. But it's now taken four service calls to get our refrigerator door to work the right way. Most recently, they needed to replace some hooks that affix a panel to the door of our Sub-Zero fridge. They were here 4 weeks ago for the third time to make the door right. They promised the needed parts be ordered and they would be back in a week or two. Not having heard from them, I called today. They haven't even ordered the parts. They really deserve to be dinged for their service. Buy from them if you want. But I would never have them provide service that you have to pay for.

I have been a customer of Abt for more than 20 years and have purchased several major appliances from the store over those years. While their prices can be competitive and the selection of merchandise they offer is exceptional and the sales people are helpful and knowledgeable, I have noticed that the costs associated with delivery and installation have become extremely inflated and excessive. I recently purchased a GE Profile kitchen package during the company’s Labor Day Sale, totaling nearly $5000 after rebates, and store discounts. For delivery and installation, there was an additional $800 added on for installation materials for 4 appliances and removal and recycling of existing appliances. Even after the sales associated removed and lowered those charges, I was still left with approximately $650 in installation fees. For the refrigerator alone, I was charged $258 for a waterline and waterline kit and removal of my existing GE refrigerator. Comparable GE profile refrigerator kits can be found at GE, home improvement, and other online stores for between $18 and $50 for those same parts — a fraction of what Abt charges. I contacted customer service to ask if I could purchase those required parts myself and was told, “no,” I have to use their parts if Abt does the installation. After a little research, I found that Abt competitors that provide the same products, charge far, far less for installation, if at all. Lesson learned. Next I’ll shop where it won’t cost me close to 15% of the purchase price for installation.

Ordered one item from ABT Electronics in Glenview, Illinois (5/20/26). I asked twice (2 times) before ordering NOT to be placed on ANY mailing list. Even before the item came, I got email junkmail advertisements. I used the 'unsubscribe' button each time. I have continued to receive additional email junkmail advertisements (I think 5 or 6 more, now) and continued to use the 'unsubscribe' button each time. I also sent an email of the "What the hell is wrong with you. Stop sending advertisements." variety. Today,8/18/26, I received yet another email junkmail ad. I suggest people boycott this company unless they really, really like junkmail advertisements.

I called Abt when the ice maker I purchased there stopped working. Abt appointment 1 - technician unable to repair and stated a $800 part is needed. Abt appointment 2 - technician installed part but Ice maker still not working. The technician said he’d call back in two days to see if the ice maker had started working because sometimes that happens. The technician damaged the cabinet we found out later. He never called back. Abt appointment 3 - my wife mentioned to technician that the water dispenser in the ice machine was not working. The water inlet was clogged. The part was never needed, however Abt threatened to turn to collections if I didn’t pay for the part. I’ve spent more than $50k at Abt over the years. I wish I hadn’t.

The sales reps don't care about helping make sure you order the right appliance and get it installed correctly for your particular situation. The greedy jerks just want to squeeze as much money out of you as possible.