Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
420 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MainFaucet.com provides a selection of thousands of faucets and fixtures from which you can choose the perfect combinations for your kitchen or bathroom without having to physically visit any stores. In addition to huge inventory,prices are low and offer exceptional customer service to give an outstanding online shopping experience.
Main Faucet (mainfaucet.com) has 420 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 17 reviews with 3 stars · Clear filters
We're doing renovations, ordered a sink which unfortunately wasn't workable. The service was fine, delivery fairly prompt however return policy is lousy. Restocking fee was over $100. Don't think I'll ever order from them again.
By Customer
I ordered a shower insert. First delivery came with a dented piece. I contacted customer service, and they quickly sent two replacements. Both arrived dented and broken. I contacted customer service again. They sent another piece, but finally packaged it well enough so it didn't get damaged. So, it's great to know that their customer service dept will fix an issue, but it was annoying to delay my bathroom redo by 3 weeks because of this,
By Customer
The quality of the product was very good and I have received several compliments. When I contacted MainFaucet with questions they were very helpful and courteous. The shipping vendor was a completely different story. When I contacted Main Faucet to let them know about my horrible experience, they did apologize but said that the shipping vendor was not chosen by them but by the vanity company who was shipping the product directly (Virtu). They did state that they would forward my feedback to Virtu to let them know.
By Danielle
Great purchase experience but had to return item and have not heard about credit yet.
By martin S.
I ordered a 9in tub spout as described on the website. I received a 6in tub spout, very disappointed.
By Rasheida S.
Website and purchasing was great. I loved that it came right to my house. Also loved that the cabinet was solid oak. However, I was shocked that there was no back on the cabinet behind the drawer section. For almost $500, I thought it would have been better made. Even it there was just a thinner piece covering that area.
By Melanie H.
Whenever ordering a large vanity it's better to go to a plumbing supply or home center because if there is any problem you can return it.
By Anonymous
The Vanity I ordered arrived promptly.However upon opening it I discovered 2 items damaged. The damage occurred at the factory as the shipping boxes were pristine. Replacement item were sent but only after 5-6 phone calls
By Richard P.
