Main FaucetReviews of mainfaucet.com

While I was very happy the dreamliner products and service I received from the supplier Main Faucet had no voice or chat communication. Price is right Service not existant.

Main Faucet charged my credit card but did not ship the product for nearly 6 weeks. Repeated inquiries went unanswered for weeks. Communication with your customers needs a great deal of improvement.

Purchased two Fresca assessories from Main Faucet. I had issues with both items. Main Faucet exchanged one of them for me and promised a shipping label for the other item. I never received the shipping label. When I emailed Main Faucet, I never got a response. There are better vendors out there. Build.com is great and I have had good experiences with them.

I didn't see a small chip on the edge of our vanity top because it was blackened. I thought it was a flaw in the material and could live with it. However, the black spot came off to reveal a chip. Now it is too late to return-it would cost us lots of money to ship it back, and it is already installed! I can't help to think the chip was purposely covered up.

I ordered because it said it was in stock. It never was until way too late.

Pretty dissappointed so far. I ordered and paid for the vanity September 1, 2013. Finally was shipped and when it was delivered I had to refuse delivery because the marble top was broken in transit. Now they say it is on backorder again, and it may or may not be back in stock for 2 weeks more. So story not over. We will have to see what happens.

I wanted a smaller shower enclosure. Lowe's has one here that is just a little bigger than the one I want. I found a smaller shower enclosure at Main Faucet and it was a little more money but I decided to go for it. It wasn't delivered for several weeks. When it came, we opened it and did not discover that it wasn't anything other than shower doors. We eventually had to order the back walls and the base and I have ended up spending two and a half times what I would have spent at Lowes. If you look at the picture of the shower that Main Faucet advertises, you will see think this is what you are getting but it surely isn't.

I ordered some sinks and when I received them they were all damaged. I contacted MainFaucet.com and they advised they would file a claim with UPS and have these damaged sinks picked up, and upon return, they would issue me a credit. It has been over 2 months and I still have these damaged sinks in my way. To say the least, I am not real happy with the service aI have received.