MadisonseatingReviews of madisonseating.com

Chair arrived broken. The company made it very difficult to return it. It took multiple emails and arguments, and the return process with fitting it in a box was impossible. Ended up paying almost a $100 to return it. Never use them again.

Excellent customer service by the team at Madison Seating. I had a minor issue with my recondition (used) chair, and they reached out to make it right within 2 hours of emailing. I would buy from them again in the future.

I was mislead by their website advertising an implied association with Herman Miller. The company not only is not an authorized reseller of Herman Miller but has predatory marketing practices and worst customer service ever experienced. Their “open box” products are in fact used, damaged products and not honoring the return policy as stated on their website. Buyer Beware! Do not engage in business with them, misleading advertising, bad products worst customer service. After the horrible experience I only wonder how companies like this is still in business. Stay away ! Updated: Madison Seating is actively trying to take down such reviews as they do on all platforms based on disputes that they need more information. I trust TrustPilot doesn’t engage in such practices.

Absolute disaster Customer Service. Ordered a chair from their website. Chair was delivered damaged. Was damaged during transit. Company is refusing to send replacement or a return label. I can't believe a company like this is still in business in 2024. Don't be fooled with any of the positive reviews. Please do yourself a favor and STAY AWAY!

I recently purchased 2 Steelcase Leap V1 Chairs. One was perfect, the other had a few issues. I reached out to customer service, and they replaced the chair to make it right.

Bought a $1,000 Herman Miller chair from Madison Seating (madisonseating.com) via their eBay store. It worked for a couple months but only after a couple months, the armrest broke. The only solution provided by Madison was to ship the chair back to them (packaged and funded by me), see if they could repair it, then I would need to fund the return shipment (again) for another $115. All-in-all, about a 200-300 ordeal to fix a chair that cost me 1,000 to begin with. And asking customers to ship a chair that can't be disassembled lacks serious judgement by this company. Buy direct from Herman Miller (or whoever they are reselling), do not take this budget route. It was sold as 'Open Box' but it is clearly refurbished. It comes with a different, cheap seat cover material, and is clearly a lesser version of an actual Herman Miller Chair (proven by the fact that it broke from simply using the arm rest). Bad products. Bad service. Don't make the same mistake I made.

The chairs they sell are of the highest quality! They come nearly fully assembled with no tools needed. Very excited for my new chair to help with my back problems.

I was hesitant when ordering from madisonseating.com, because of their dubious reputation and strong criticism from some reviewers. They seem to have a flexible return policy, so I was willing to take the risk. My chair arrived earlier than expected and is in excellent condition. I assumed the chair would be used and well-worn...but it seems to be brand new. Everything works well, my chair is very comfy and I am very happy I went with them.