Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
529 reviews
Mac DuggalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
529 approved reviews, newest moderated first
About 2 years ago for my daughters wedding I bought an $800 dollar dress new. It had glass stones all around the neck and waist. By the time the wedding was over most of the stones had fallen out. Not worth the money I paid for this designers dress!
By Diana C.
I had come across this brand of evening wear while shopping at a department store and fell for the silhouettes of some of the dresses. Jumped on Mac Duggal’s site to not only be pleasantly surprised with this dress (it was available in the color I had been looking for and in my size) and that it was on sale! Ordered immediately and in less than a week, in my hands. Due to my petite size, I am under 5’4”, there will be a need for tailoring, but a lovely dress. Looking forward to wearing it to the summer wedding I will be attending. Thanks Mac Duggal!
By CR
Frequent updates and timely delivery makes me a proud customer.
By Sandra H.
To team MAC DUGGAL; THANK YOU FOR FAST DELIVERY , FOR PERFECT SIZE CHART,MY DRESS 👗 FIT PERFECT,IM VERY HAPPY,VERY RICH 👗, FEEL LIKE CELEBRITY 👍. TILL NEXT ORDET 😀 I SEND YOU GREETINGS FROM BALLWIN,MO. ATIFA SUMIC
By Atifa S.
Customer service representative was very knowledgeable about product and pleasant and reassuring
By Dorinda G.
Some dresses I would like to have taken to a seamstress to inquire re possible alterations but there was not enough time with the 14 day return policy and Memorial Day, therefore they had to go back.
By Lisa H.
I bought several evening gowns and was so excited to get them. When I did, I found that out of $4k worth of dresses, only 3 fit. Which was fine, I kept the ones that worked and I was going to return the others. I requested a return label. Never got it. Requested it again. Didn't get it. What I found was that there is no actual phone number that actually lets you speak to someone for customer service. So, I called their main home office. I was given another email, and a different phone number. No response with these of either. (Mind you this is one or two calls a day for a couple of weeks.) I called back and again spoke to someone in 'accounting" and explained the issue. She understood, said they have so many issues like this and she would be glad to have someone in customer service reach out to me. After days and days of back and forth a woman called and said, "sorry, you should have contacted us before today. You time period to return these has just past." I was stunned. I am determined to let people know how I was treated and how Mac Duggal doesn't care about the end customer. It's a simple fact. And, yes I did get stuck with all the dresses and the bill. They don't care. Even with all the proof of my communications with them- nope... "Sorry!". I will never purchase this brand again.
By Melissa W.
My experience shopping and having Mac Duggal dresses is really awesome. Their sewing is so neat, you can’t amend their clothes, it’s either you buy your size or return it. Their dresses are so unique as well that everyone keep asking where you bought your dress from each time I wear MD dress.
By Ifeoma
