Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
529 reviews
Mac DuggalSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mac Duggal is a U.S.-based women’s fashion brand known for its evening gowns, cocktail dresses and special occasion dresses. Founded more than 30 years ago with a collection of just 10 dresses, Mac Duggal now designs thousands of styles sold through major department stores, boutiques and MacDuggal.com.Mac Duggal creates dresses for life’s most memorable occasions, including wedding guest dresses, modern mother-of-the-bride and mother-of-the-groom dresses, prom dresses, formal gowns and party dresses. The collection has expanded to include day dresses, petite and plus-size styles, a small selection of girls’ dresses and select bridal styles for second looks, wedding celebrations and non-traditional ceremonies. Dresses are available in sizes 0–24 on the Mac Duggal website.Guided by a vision to make every woman feel beautiful, Mac Duggal serves customers worldwide and ships from the United States to more than 100 countries.
Mac Duggal (macduggal.com) has 529 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 21 reviews with 4 stars · Clear filters
Customer service by email was totally ineffective. Once I was able to chat with a live person everything worked as it should. Seamless exchange and also updates to my SHOP. Highly recommend purchasing Mother of Bride from this company.
By Sheryl
I returned my dresses purely because they didn’t suit me. They were a beautiful design, fit and quality. I was shocked at the initial payment returned to me which was A LOT lower. I hadn’t realised they were international. One dress hadn’t come up as returned either which it was. However I have to give credit, I did get my full refund which re installed trust in the company. Thank you 🙏
By Donna
it was OK that the refund amount was replaced correctly. thank you.
By うえみきこ
My first Mac Duggal, topnotch online shopping experience, the dress is gorgeous exactly as it appears online, beautifully made. Fast (international) delivery. Will definitely order again. HOWEVER, one item for Mac Duggal team to seriously note -- better packaging is a MUST, you need to fill the spacing in the box, my dress arrived 'thrown' because there was nothing to contain it in place (which give a sense of cheapness to the customer experience). Or send it in a smaller box. Thus 4* and not 5*. Did I mention the dress is gorgeous, and the sizing perfect (!) per their size chart.
By lia
I really appreciated that I received a call. I would have given a five, but it took a little while to call, and I would have preferred to communicate that way. They were responsive in email, and once I got a call, they were very polite and helpful! I love the dress and have purchased many Mac Duggal gowns in the past. The quality is amazing!
By Cara C.
Excellent customer service.
By Rosalie M.
You should match Nordstroms return policy. Almost had to return your dress and get the same from Nordstroms as I was worried I could not find a seamstress in time to return under your tight policy.
By Annette M R.
I appreciated the return policy BUT it took days to get an email response. When the return window is so narrow, hearing back asap is important!
By REddy
