Luxe CosmeticsReviews of luxe-cosmetics.us

Ordered 4/12 and nothing since. No response from customer support.

This is a scam, I purchased this product and never received it. I attempted to obtain a delivery status on 3 occasions. No response! Do not waste your money or time. SCAM!

Ordered on the 17th March, this year. I got the Lash Lift kit that was meant to come with a Lash tint kit for free. I have messaged multiple times as I got no AWB number or order number after the initial email thanking me for purchase. After reaching out at about the MONTH mark, I was met with a generic message, a tracking link that didn't work until I emailed again, and a response from them encouraging me to not follow up email, as they process by order of receiving messages so it would effectively 'bump' my email to the bottom of their inbox. I cannot fathom having to follow up so much, I have basically resigned to never receiving the item. Such a shame as well because some people really seem to enjoy the product. The marketing emails are also OUT of hand, with their tactics used and clickbait titles.. yikes

Ive placed a few orders with this company and I now give up. I was blown away with the lash kit on my first order. I think my 3rd order they chamged the glue. I wasted all of the curling stickers trying to get the glue to work and so wasted i think £30 for the kit and the time! Their marketing implied that the glue issue was now resolved so I waited a while and the a couple of months ago placed another order. I tried today to curl my lashes and now they've changed the sticky curlers which is all i needed for the last 2 kits to be used. The new lash rods do not stick! Ive wasted a further £45 for 2 kits. Honestly I give up. The whole business model at this point seems like a scam to get you hooked in the beginning. I absolutely will not be bothering again. An absolute waste of hard earned money!

PLEASE DONT ORDER IF YOU WANT TO LOSE YOUR MONEY. The product never came after 2months , so i requested my money back ,after 1 month im still waiting. Avoid

I have the hair growth serum in my basket and they keep sending discount codes which don’t work. All a bit of a scam if you ask me

Paid for expedited shipping and took over 20 days and an email requesting a refund before it finally shipped and arrived to my house. When it got here I kept hitting the pump on the top and nothing was coming out of the bottle....another internet scam!

DO NOT BUY from these guys if in Australia!!! They pretend to be an Australian company and shipping from Aus, and if you pay extra it’ll come in two days. None of this is true. I ordered 12 days ago and still waiting for my package after paying express. I’ve sent at least 3 emails asking for updates and no responses. If I could give 0 stars I would. Do not buy!!!!!!!!!!!