False advertising
When it came time to pay I was charged for shipping when the advertising said free shipping. I also didn’t see my free shipping or my free product as it said buy one get one!!!!!!
By Eli P.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
128 reviews
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Luxe Cosmetics is listed under Cosmetics & Makeup.
Luxe Cosmetics (luxe-cosmetics.us) has 128 customer reviews on The Fair Hearing, with an average rating of 3.1 out of 5.
Showing 4 reviews with 2 stars · Clear filters
When it came time to pay I was charged for shipping when the advertising said free shipping. I also didn’t see my free shipping or my free product as it said buy one get one!!!!!!
By Eli P.
Tint didnt came and the adhesive is the worst.
By Luff
Irritating. Like dealing with a carnie.
By Diane K.
Ordered on the 17th March, this year. I got the Lash Lift kit that was meant to come with a Lash tint kit for free. I have messaged multiple times as I got no AWB number or order number after the initial email thanking me for purchase. After reaching out at about the MONTH mark, I was met with a generic message, a tracking link that didn't work until I emailed again, and a response from them encouraging me to not follow up email, as they process by order of receiving messages so it would effectively 'bump' my email to the bottom of their inbox. I cannot fathom having to follow up so much, I have basically resigned to never receiving the item. Such a shame as well because some people really seem to enjoy the product. The marketing emails are also OUT of hand, with their tactics used and clickbait titles.. yikes
By Kate B.