Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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1,108 reviews
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At Lumiqour, we are a team of dog lovers who understand exactly how it feels to notice something different about your pup and not know what to do next. We started this company because we believe every dog deserves to live their happiest, healthiest life, and every dog parent deserves a natural, trusted solution they can feel good about.Our flagship product, Turkey Tail+, is a precision two-ingredient supplement combining organic Turkey Tail mushroom with Lactobacillus acidophilus probiotic, specifically formulated to support dogs dealing with fatty lumps, low energy, and immune challenges. Unlike other supplements that throw every ingredient at the wall, we keep it simple and effective because we believe in doing one thing and doing it right.Turkey Tail+ is free from fillers and artificial additives and comes in a bacon flavour that even the fussiest of dogs cannot resist, making it one of the easiest supplements to introduce into your dog's daily routine.We stand behind our product with a 90-Day Happy Pup Money Back Guarantee because we are that confident in what it does. If your dog does not thrive, neither do we.Thank you for trusting us with the health of your best friend. We do not take that lightly.
Lumiqour (lumiqour.com) has 1,108 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
1,108 approved reviews, newest moderated first
It had it long enough to see any difference yet,but my dog Teddy likes it ,so hopefully it does the trick
By Helen J.
Response from Lumiqour· Mar 1, 2026
Thank you so much for giving it a try and for sharing this! We love that Teddy is already a fan, and we hope you start seeing some wonderful changes soon. We are rooting for you both! 🐾
If I could give minus 5 stars I would - this product doe not work - I have two dogs a working cocker spaniel and a jack Russell and neither dog has seen any reduction in their lumps or bumps! Apparently a product was delivered to my address which I have never received and I am chasing the refund for the original purchase - as you know they 'promise to refund if lumps are not reduced within 2 weeks!' and a refund for the item that was never delivered - the customer service team are a joke and their emails drip with sarcasm - I imagine the 'fulfilment team' who are the department this has been passed to have given up the will to live with the amount of customers complaint! I will be reporting to trading standards as I am worried about what I have actually given to my dogs! UPDATE - the only additional reaching out I have had was asking me to remove this review to get my money back! And have heard nothing since!
By Danielle C.
Response from Lumiqour· Mar 1, 2026
Hi, we are truly sorry to hear about your experience and we want you to know that we take everything you have shared extremely seriously. This is absolutely not the standard we hold ourselves to and we sincerely apologize that you have felt let down at every step of this process. We completely understand your frustration and your concerns around what you have given your dogs are completely valid and something we want to address with you personally and urgently. A senior member of our team has already been made aware of your case and will be reaching out to you directly to ensure this is resolved fully and promptly. We are committed to making this right for you. 🐾 Sarah, Lumiqour Customer Care
Ordered weeks ago. Still not received. Adverts are false. Very disappointed with them. Sent an email last week and there response was, it's in transit! Avoid at all costs. I should have read reviews before ordering and not gone by the adverts. THE ONLY WAY FORWARD IS A FULL REFUND. THANK YOU
By Elizabeth B.
Response from Lumiqour· Mar 1, 2026
Hi, we are so sorry to hear that your order has not reached you yet and we completely understand how disappointing and frustrating this must be, especially after reaching out and not receiving the response you deserved. This is not the standard we hold ourselves to and we sincerely apologize. Our customer support team has already reached out to you directly and we are committed to getting this resolved for you as quickly as possible. We truly appreciate your patience and we look forward to making this right! 🐾 Sarah, Lumiqour Customer Care
Ordered the Turkey Tail supplement for my senior Great Dane. Somehow they managed to turn it into an “auto refill subscription”. I contacted them immediately to tell them to cancel the auto refill until I determined if the product works or not. They responded 2 days later that the subscription was canceled. They provided me with a tracking number for my order. 10 days later, there is still no update as to the location of my order. I have contacted them repeatedly to check on this. I have not heard back. I have disputed the charges to my bank that I have never received the product nor have they provided valid tracking information. This seems now to be a total scam. —————— Despite their response below, they NEVER contacted me and I never received the product. Thankfully, my bank did their own investigation, never heard from the company and reversed all charges. TOTAL SCAM. AVOID. BEWARE.
By LGU
Response from Lumiqour· Mar 1, 2026
Hi, we are so sorry to hear about your experience and we completely understand how frustrating and concerning this must have been, especially when you are simply trying to do the best for your senior Great Dane. Delays in response time and tracking issues are absolutely not the experience we want for any of our customers and we sincerely apologize that this has left you feeling the way it has. Our customer support team has already reached out to you directly and a senior member of our team is personally looking into your case to ensure this is fully resolved for you as quickly as possible. We truly appreciate your patience and we look forward to making this right! 🐾 Sarah, Lumiqour Customer Care
ordered the Turkey tail mushroom for my dog, and I've received the offer one, and now I started a subscription. They have taken my money and not sent the order These are scammers and frausters and I have reported them to the bank to pursue my money back . I am disgusted with them as my dog has been taking them and now has run out and left his system They prey on dog owners and scam you You have been sending me the same message for 5 weeks now stay clear of this company they are preying on dog owners with their scams Now 15 days and still not received These people pray on vulnerable dog owners They are a fraudulent company Just another Chinese ripoff company
By MARK
Response from Lumiqour· Mar 1, 2026
Hi, we are truly sorry to hear about your experience and we completely understand how upsetting this must be, especially when your dog has been mid-treatment and has now run out. We hear you and we want you to know that this is absolutely not who we are or the experience we ever want for any of our customers. We take every concern like this with the utmost seriousness and we sincerely apologize for the distress this has caused. Our customer support team has already reached out to you directly and a senior member of our team is personally looking into your case to get this fully resolved for you as a matter of urgency. We truly appreciate your patience and we are committed to making this right! 🐾 Sarah, Lumiqour Customer Care
IF I COULD GIVE ZERO STARS I WOULD. THIS IS A SCAM! MAJOR DELAY WITH FIRST ORDER AND THEN AN AUTOSHIP ORDER 10 DAYS LATER. I CAN'T PROVE IT BUT MY GIRL'S FATTY LIPOMA IS NOW CANCEROUS. CUSTOMER SERVICE IS A JOKE AND THEY WILL NOT STAND WITH THE CLAIM ON THEIR OWN WEBSITE ABOIT A MONEY BACK GUARANTEE..
By Kristen S.
Response from Lumiqour· Mar 1, 2026
Hi, we are truly heartbroken to read this and our thoughts are first and foremost with your girl. We want you to know that we take everything you have shared with the utmost seriousness, particularly your concerns about her health, and we would never dismiss that. We sincerely apologize for every part of this experience that has left you feeling let down and unheard. This is absolutely not who we are and not the standard we hold ourselves to. A senior member of our team has already been made aware of your case and will be reaching out to you directly and urgently to ensure everything is addressed properly and fully, including your money back guarantee. We truly appreciate your patience during what we understand is an incredibly difficult time. 🐾 Sarah, Lumiqour Customer Care
My dog's lump is softer with no change in size. It took a very long time to receive my order. I will use what I have and then discontinue the product.
By Tulin E.
Response from Lumiqour· Mar 1, 2026
Hi, thank you so much for taking the time to share your experience and we are truly sorry to hear it has not met your expectations so far. We completely understand how important this is and we never want you to feel anything less than fully supported. Our customer support team has already reached out to you directly and we are committed to making this right. We appreciate your patience and hope to hear from you soon! 🐾 Sarah, Lumiqour Customer Care
My dog loved the product, but I didn't realize that I would be placed on a recurring order.
By Richard
Response from Lumiqour· Mar 1, 2026
Thank you so much for your kind words about the product and we are so glad your pup loved it! We completely understand the surprise with the subscription and we are so sorry for any confusion. Please reach out to our support team and we will get that sorted for you right away. We never want you to feel anything less than completely happy with your experience! 🐾
