Great website for all luggage needs
Descriptions and photos are accurate and shipping is very fast.
By James H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
415 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
415 approved reviews, newest moderated first
Descriptions and photos are accurate and shipping is very fast.
By James H.
It would have been five stars except that I got the order after two weeks. The fault is not with them, Fedex was not able to deliver due to flooding in Houston. At least that's the reason Fedex gave us.
By Ernie M.
Response from Luggage Online· May 29, 2018
Thank you for your kind review. We apologize for the delay with fedex. Please reach out to [email protected] as we love to ensure 100% satisfaction with our customers.
Amazing sales, very very fast shipping and all in all a very good experience! I would surely recommend the website and their products 😊
By Sofie H.
Response from Luggage Online· May 29, 2018
Thank you for taking the time to review us! We are so glad you were satisfied with your experience :)
I ordered my luggage December 7 and just arrived today. Product was the same as advertised on their page and in good condition. No tax and no shipping. Happy with my purchase.
By Alger P.
Response from Luggage Online· May 29, 2018
We appreciate your business and kind words! Customer satisfaction is our #1 priority!
The worst customer service I have ever encountered - all the way up to the managers. They straight up rob you, lie, and are rude on top of that. DO NOT USE THEM. And this is from someone that never writes online reviews - that's how bad they are
By michelle
Le 1er décembre 2015 j'ai commandé un sac Superdry, j'ai reçu 3 semaines plus tard un sac ( même pas référencé sur leur site ). Depuis 3 mois j'attends la livraison de ma commande en plus ils sont classés en contre -façon. Site marchand à éviter. Depuis une semaine leur adresse mail est supprimée. Impossible de les contacter. Aucune condition sur les retours et échanges.
By menez
I bought a Rimowa luggage and I received the same day a tracking information by UPS. Luggage came in perfect condition. I will definitely buy from them again!
By Guillermo M.