Great customer service and treatment
Great customer service and treatment. very happy with the item as well.
By Anindya M.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
415 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
415 approved reviews, newest moderated first
Great customer service and treatment. very happy with the item as well.
By Anindya M.
Great service. Great prices. Product as promised. What more could you want from an online retailer.
By James F.
Great Customer Service! Great communication and service. I would recommend this company to anyone.
By Brian R.
Response from Luggage Online· Jun 6, 2018
Thank you for your thoughtful review. We are thrilled you were satisfied with our customer service. -LOL Customer Service
Best place to buy luggage
By 1582-0091 Borderlinx DHL (Bugra S.
Response from Luggage Online· Jun 6, 2018
Thank you. We appreciate your business. -LOL Customer Service
The website is easy to use and find products. Competative price. Fast shipping.
By Vannie
Response from Luggage Online· Jun 6, 2018
Thank you for letting us know we are user friendly. We are always looking to improve our customer experience. -LOL Customer Service
order 9/7 it is not 9/23 and still have not receive order nor a reply on status
By Sandra H.
Response from Luggage Online· Apr 24, 2018
Dear Sandra, Due to high volume of sales inventory was not accurate at the time of your purchase. We apologize for any inconvenience this may have caused you. Please contact [email protected] for a special promotion. Have a great day.
Ordered online and paid for exepdited shipping. Order sat idle and wasn't processed for almost a week w no communication from seller. Called support and was told they had to check w manufacturer and may be a stock issue but they would let me know within 24 hrs. No communication occurred and i called again 48 hrs later to be told it was out of stock. Was frustrating as was a birthday gift w a time sensitive delivery window which was missed. I will say that even though it was frustrating , the support team was polite and they did process a full refund for purchase and shipping in a timely manner once I determined to cancel my order. So overall equated to a medium level experience.
By Ward B.
Response from Luggage Online· Sep 14, 2017
Mr. Buell, We apologize for this frustrating experience. We would love to discuss and accommodate you further. Please look out for an email from our customer service department for a special gift! Customer service
My Purchase from Luggage Online had the bag that I wanted and could not find elsewhere. I was able to get a promotional discount and free shipping. The bag arrived within few days in a perfect condition. My experience was excellent.
By VQ
Response from Luggage Online· Sep 14, 2017
We are so happy to hear you are enjoying your bag! Thank you for being such a loyal customer :) Customer service