Very pleased with the product
Very pleased with the product. Lightweight yet seems very sturdy. I purchased 2 cases in the UK but am concerned they the warranty seems only valid in the USA. Can you advise.
By Gwyneth G.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
415 reviews
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Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 26 reviews with 4 stars · Clear filters
Very pleased with the product. Lightweight yet seems very sturdy. I purchased 2 cases in the UK but am concerned they the warranty seems only valid in the USA. Can you advise.
By Gwyneth G.
I received the parcel. Luggage is spacious, and the quality is terrific!
By Baron R.
Despite a hiccup due to my changing my order, the price was competitive and the delivery was expedited due to the aforementioned hiccup. I recommend Luggage Online
By Lou
Everything worked out well with the exception of delayed shipping. I was expecting to get my briefcase a week earlier than received.
By charles A.
Response from Luggage Online· May 5, 2022
Dear Customer, I am sorry you experienced a delay in your order; we understand the excitement after a purchase. We appreciate your feedback so we can ensure we have no delays for our future orders.
I had a tough time finding this item in stock anywhere. Thrilled to find it and purchase it! Minus 1 star for no personalization even though it’s on my order confirmation. At least that was free and I should be able to have any Tumi store add it for no cost.
By CA
Response from Luggage Online· Dec 28, 2021
We sincerely apologize that we shipped your order without the requested personalization. If you still want the personalization you can ship it back to us at no charge and we will take care of it for you. Please contact [email protected] for further information and free return label. Happy Holidays.
Everything was fine but it took too much time to get the discount that you promised with my first purchase. I cannot comment on the luggage that I bought because I haven’t received it yet.
By Esther L.
Response from Luggage Online· Dec 16, 2021
I apologize for the inconvenience. I will personally make sure to follow up on the speed a coupon is received. Happy Holidays
The luggage was just what we ordered, but we will not use it for another two months. It took over two weeks to get to us even though it was in stock when it was ordered. We could not use it as planned for our last trip. Disappointed in luggage online.
By Larry
Response from Luggage Online· Oct 8, 2021
We apologize for any inconvenience this may have caused you. Unfortunately shipping carriers and other outside factors have been affecting our delivery time more than we would like. Thank you for bringing this to our attention as we will work harder to provide more accurate delivery times. Thank you, Customer Service
easy interface to look for what you want and find in a matter of seconds.
By Carlos M.
Response from Luggage Online· Jun 17, 2021
We appreciate your feedback. Enjoy your purchase.