Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
415 reviews
Luggage OnlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Luggage Online - We carry Rimowa, Samsonite, Bric's, Travelpro, Hartmann and more. Featuring luggage, backpacks, duffel bags, briefcases, and travel accessories.
Luggage Online (luggageonline.com) has 415 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
415 approved reviews, newest moderated first
I dropped into the office in Metuchen with no forewarning. I was well-treated and was able to buy the item of interest to me easily and rapidly.
By Stephen J G.
Response from Luggage Online· Mar 14, 2019
Thank you for stopping by! We love to meet our customers :) #travelwithlol -Customer Service
Well made , good looking
By Jeff A.
Response from Luggage Online· Mar 7, 2019
We are proud to carry London Fog. These quality bags are getting better and better! Don't forget to tag us with #travelwithlol the next time you use it. -Customer Service
It's the perfect size for me. I appreciate the ease of rolling without pulling (lugging) it around. I also like the design.
By Ann M.
Response from Luggage Online· Mar 7, 2019
We LOVE the Women's Spinner - all the pockets are the right size, has ample space for all business needs. Pushing this around instead of pulling makes life so much easier. Please tag us while using it with #Travelwithlol on instagram! -Customer Service
Service is efficient, accurate and cost effective
By Eva T.
Response from Luggage Online· Mar 4, 2019
Glad to hear you are satisfied! #TravelwithLOL Thanks for your review. -Customer Service
Purchased a set of Delsey SkyMax luggage. Called to confirm color and person on the phone was super helpful. They stayed on the line with me the day I purchased so they could ensure items were picked that afternoon in order for me to get before Valentines Day which was the following week. I received as promised. Used the rollaboard for a weekend getaway. Adequate capacity, lightweight, and looks great. Look forward to using the whole set for many years to come.
By Aspiring T.
Response from Luggage Online· Mar 4, 2019
Thank you for your descriptive review. We will let the customer support team know that their patience is appreciated and helpful to our customers. #TravelwithLOL -Customer service
I was able to research a variety of luggage choices, and got a great price on the Samsonite I chose. Prompt delivery and good quality. Thanks!
By Kristine O.
Response from Luggage Online· Feb 26, 2019
We love to provide our customers with the best prices and exclusive color options! we are so glad to hear you received both from in the same order! #Travelwithlol -Customer Service
Initially it was a terrible experience. I spent the time to shop and pick out all the items. When I finally clicked the submit button, but didn't come to a screen that confirmed my order went through. Upon trying the order again, I realized my gift cards we're depleted even though an order never went through. I finally had a chance to explain my problem to customer service and they rectified the discrepancy. While I still have question marks for their online portal, I was able to finally place my order and it appears my travel gear is finally on its way.
By RD
Response from Luggage Online· Feb 26, 2019
We apologize for any inconvenience this may have caused you. If you feel there is further action needed on this order please contact [email protected]. Thank You, Customer Service
They sent me two correct pieces of luggage and another one from another style, not the same. I do not know what happen.
By JORGE CESAR / M.
Response from Luggage Online· Feb 19, 2019
We apologize for the mixup - please contact [email protected] so we can better assist you. #travelwithLOL -Customer Service
